Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Technical Support Advisor

Bookmark Reading Charity
Job LocationLondon
EducationNot Mentioned
Salary£22,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Bookmarks Technical Support Advisor will play an important role in providing technical support to our team, partner schools and dedicated volunteers. In 2020, we developed an online solution that enables our volunteers to conduct online one-to-one reading sessions with children at our partner schools. This role will not only support the variety of external queries, from supporting school IT leads setting the platform up to helping volunteers understand the technical elements of their role, but will also support our internal team with their technology related needs.This role is in opportunity to gain experience within our exciting charity. It is suitable for those who may want to develop careers in technical customer service, business administration, and/ or technology solution development, particularly within an industry leading CRM package.We are a small but growing team of hard-working people, who care about what we do. We love to roll up our sleeves, try new ways of doing things, and support each other so that we can achieve our goals. If that sounds like you and you share our vision and values, wed love to hear from you.Bookmark is committed to promoting a diverse and inclusive community. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.The salary for this role is £22,500.The deadline is 11.59pm on Friday 2 April, with interviews taking place w/c Monday 5 April.Job Description

  • Working within the technology team to act as first line support for incoming technical queries from schools and volunteers
  • Co-ordinate and facilitate technical requirements when new partner schools sign up to the Bookmark programme
  • Escalate incidents and requests to the CTO when additional expertise is required or time thresholds have been reached
  • Support and liaise with the community team, who are responsible for Bookmarks relationship with schools and volunteers
  • Support and liaise with the central team, who are responsible for processing the applications of new volunteers
  • Collate, input and maintain accurate information on our systems, including Salesforce CRM and SharePoint
  • Become a Salesforce champion within the Charity by helping to build reports, and facilitate customisation and change according to the charity’s needs
  • Provide ad hoc technology related support to the Bookmark teams, schools and volunteers
  • Assist with other aspects of the onboarding of volunteers, maintaining accurate and up to date information
  • Participate in the continual improvement of knowledge capture and management
  • Continually seek opportunities to increase customer satisfaction and deepen ongoing relationships
    • Person Specification
  • Proficient in Microsoft Office suite (particularly Word, PowerPoint and Excel)
  • An industry recognised IT qualification, such as CompTIAA+
  • Salesforce experience essential
  • Good communication skills, both verbal and written
  • Friendly, inquisitive and helpful mindset
  • Structured problem-solving approach with excellent attention to detail
  • Service delivery focussed
  • Strong organisational skills
  • Ability to work independently and contribute as part of a team
  • Enthusiastic, professional and positive, with a strong desire to learn
  • Flexible mindset to working in a busy organisation
    • Bookmark is committed to safeguarding and promoting the well-being and welfare of children and requires everyone associated with the charity, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including references from past employers and Disclosure and Barring Service checks. Required skills
  • Communication Skills
  • Microsoft Office
  • Problem Solving
  • Salesforce
  • IT qualification

    • Keyskills :
    Communication Skills Microsoft Office Problem Solving Salesfce IT qualification

    APPLY NOW

    Technical Support Advisor Related Jobs

    © 2019 Naukrijobs All Rights Reserved