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| Job Location | London |
| Education | Not Mentioned |
| Salary | £35,000 - £40,000 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Technical Service Desk Analyst - 2nd line support/1st line Field Engineer/IT Support Permanent Contract £35,000 - £40,000 per annum + Benefits LondonDedicated to providing a 6-star quality private concierge service to our exclusive clients. Situated in our main office in Knightsbridge, UKME ensures that the properties we maintain are presented to the highest standard possible. An exciting opportunity has arisen for a Technical Service Desk Analyst to join a fast-paced and dynamic IT support team in a unique and innovative company that provides luxury hospitality services to high profile VIP clients. The position is both challengingand varied, offering IT support in both corporate and consumer environments. You will gain the opportunity to work with a wide range of technologies and will need a genuine passion for IT. This position would suit someone who is prepared to work at differentlocations troubleshooting and resolving incidents and delivering a high standard of customer service. This role is office and field based. Key Responsibilities* Deployment of standard configuration laptops, PCs, printers and MFDs. * Deployment of standard configuration routers, wireless and mobile internet devices. * Installation of standard business software onto PCs and laptops. * Provision of smart mobiles devices including iOS and Android. * Management of basic Active Directory accounts. * Checking of clients properties to fix potential IT issues prior to clients arrival * Supervision of third-party engineers whilst onsite at clients properties. * Troubleshooting incidents for first fix resolution. * Escalation of incidents to the Technical Support team as and when required. * Providing out of hours cover as part of a rota with the Technical Support team.Knowledge/Experience/Skills/Abilities* Hands-on software and hardware troubleshooting experience. * Methodical and accurate with a keen attention to detail. * Hold a Full and Valid Driving Licence. * Strong customer service orientation. * Knowledge of computer and networking hardware. * Experience working with desktop operating systems. * Ability to effectively prioritise and execute tasks in a high-pressure environment. * Strong interpersonal and oral communication skills. Personal Attributes* Strong interpersonal skills * Able to communicate at all levels with confidence * Ability to take initiative and make decisions with a can-do attitude * Work under pressure and to deadlines * Ability to use discretion and maintain strict confidentiality * Able to work independently and perform tasks unsupervised * Attention to detail Benefits* 20 days annual leave + bank holidays * Pension scheme * Private healthcare * Training courses Apply now.Required skills