Technical Course Manager

Job Description

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. Youll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.This role is being offered as a Fixed Term Contract or secondment of 6-9 monthsReporting to the Technical Programme Team Leader, the Technical Course Manager is responsible for overseeing the implementation of technical learning and where appropriate, in accordance with compliance and regulatory requirements. Key aspects of this role will include:Project manage all stages of the ADDIE learning cycle (Analyse, Design, Develop, Implement, Evaluate) for individual programmes within a portfolio. This may involve effective running of ongoing programmes or projects for new solutionsAccountable for project initiation, budget control, project tracking and reportingLiaise closely with the Strategic Relationships and Learning Design teams as applicableAgree scope of work and final sign off with third party suppliers; overseeing relationships with third party suppliers ensuring service and quality is sustained to agreed Service Level AgreementsBe the escalation point for programme queries with resolution to be agreed with the team lead as requiredSupport the Course Executive to draft implementation project plans to ensure that all logistical requirements to run the programme are clearly defined to enable the implementation team to work effectivelyImplement tutor briefings which are led by L&D or business SMEsCoach and supervise more junior members of the learning experience team RequirementsUnderstanding of compliance and regulatory requirements for learning and development interventions, as well as sufficient understanding of the technical landscape and ability to have credible conversations with SMEs.Excellent project management, budgetary (including ownership of multiple budgets and associated activities e.g. setting and monitoring) and organisational skillsAbility to build and develop strong relationships at all levels and work collaboratively to create value for the firmSome experience with coaching/supervision of more junior team members and the ability to create an environment of trustGoal orientated - maintaining focus on agreed objectives and deliverablesCommercially orientated - keeping commercial aspects continually in mind when taking actions or making decisionsProven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider-team.Communicate confidently and effectively, at all levels, both in written and verbal form - interpersonal skills and networking are keyStrong analytical skills to effectively identify issues and be able to apply sounding conclusions resulting in the right solution, at the right time and at the right cost.Highly energised and motivated to effect change and influence the firms approach to people developmentInnovative and creative in approaching new challengesPositive, can do attitude, particularly when dealing with ambiguity.Strong interest in L&D design and delivery, and application of 70 20 10Effectively use online collaboration toolsNot the role for you Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting) The skills we look for in future employees All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, The PwC Professional and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. Learn more here: uk/careers/experienced/apply Diversity Valuing Difference. Driving Inclusion. We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture. uk/diversity