System Support Analyst Senior - Base24

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 0% Worldpay from FIS is a leader in card payments, connecting merchants (point of sale and eCommerce ) to payment networks, such as Visa, Mastercard and others, and offers a full-service payment acquiring platform for authorisation and clearing & settlement. Worldpay from FIS is looking for a dedicated and passionate employee to join our Application Management and Support Level 2 team, with primary responsibility of supporting the Authorisation production platform. The current platform processes on average 35,000,000transactions per day. Working in a 24x7 Application Support (Level 2 and Level 3) environment, supporting a mission critical live system comprising of Card Payment Transaction Processing, Batch Processing, Database Refreshing, Interfacing Internal System, 3rd party External applicationsalong with Platform and Product support. This role involves being on-call for incidents, and out of hours work for change when required, evenings and week-ends. The role has no line management responsibilities.

• Excellent technical skills, including coaching and mentoring for junior team members
• Strong Experience of Incident Management, Change Management and Problem Management
• Strong capabilities resolving complex incidents and problems
• Major incident response and management
• Devising permanent or temporary corrections and workarounds for faults
• Problem root cause analysis and management
• Experience in creating SOE (Sequence of Events) for Change Implementations
• Experienced in Change Advise Board representation, Post Incident Review Representation.
• Request fulfilment, through responding to stakeholder request
• Monitoring of the application performance and investigating performance issues
• Full engagement in maintenance and release activities
• Thought leadership, ensuring incidents are prevented and platform and processes are improved
• Excellent stakeholder mapping, management and continuous communications with stakeholders
• Capturing user and client feedback for subsequent analysis
• Automation and Improvements planning and implementation
• Learning, maintaining and sharing knowledge continually
• Continuous self- improvement in technology, business and leadership skills
• Supporting audit workstreams such as PCI DSS, SOX, SOC, CTT
• Supporting Disaster Recovery Exercises
• Risk management
• Adhering to established security and quality standards
• Advises and is fully engaged on security, licensing, upgrades, backups and disaster recovery requirements.
• Ensuring documentation is created and maintained for processes and training.
• Understanding of business and other technologies to appreciate full business lifecycle.
• Application of ITIL methodologies and utilizing tools such as Service Now, Remedy, JIRA and/or similar.
• Global team working experience
• Experience in Continuous Service Improvements
• Experience in Automation
• DevOps and SRE Understanding

Essential

• Base24 Classic
• TANDEM / HP Non Stop/ Guardian OS
• TACL
• Card Payments Processing Business Knowledge (Visa, Mastercard, Amex)
• ISO 8583, APACS
• SQL

Desirable

• TACL programming experience
• Understanding of System Architecture
• C++, Unix, Perl
• Base24 EPS
• Connex, or other Switching Applications
• Understanding to Authorization and Settlement Business
• 4 Party Model
• Experience of working for Acquirer, Scheme or Issuers
• Ability to deliver results and targets
• Excellent communication and interpersonal skills.
• Ability to maintain internal and external stakeholder relationships
• Ability to work to tight deadlines in a fast paced environment
• Highly self-motivated
• Full sense of urgency and self-starter
• Highly organised and resilient

What we look for in our people:Our Personality and Behaviours

• We win together
  • We champion our 4Cs to win together. We celebrate our achievements along the way.
  • We collaborate to build connections and foster partnerships. We assume positive intent.
  • We support each other to reach our full potential. We seek feedback and were not afraid to ask for help.

• We lead the way
  • We bring our best, inspiring other to do great things, thriving and growing through change.
  • We strive to be creative and forward-thinking, always on the lookout for elegant and simple solutions.
  • We are inclusive and value diversity. We embrace different cultures and perspectives to find new ways.
• We make it happen
  • We are passionate about what we do. We bring a spirited, "can-do" attitude to our work.
  • We are dynamic and move with urgency. We know when we need to adapt to move forward.
  • We are determined. We take initiate, own the outcome and love to win.
• We do the right thing
  • We have strength of character and the courage to share our voice.
  • We are open with each other, always acting with integrity.
  • We take personal accountability for what we do and how we do it matters.

#LI-MQ Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsiblefor any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass