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Support worker Mental health

Prospero Health & Social Care
Job LocationLondon
EducationNot Mentioned
Salary£11.02 - £12.02 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

We are supporting a client that specialises in providing support packages to adults in Hostel and some homelessness shelter.Essential requirements:

  • An excellent approach to working with service users in a support needs environment; and
  • understands the importance of taking ownership and responsibility
  • Able to demonstrate personal and professional integrity.
  • Able to carry out a range of tasks when on an assignment, as instructed by the Hostel Manager or delegated through a permanent member of staff.
  • Experience in the area of homelessness, or a similar support or care service for vulnerable
  • adults; or volunteering experience; or self-experience of using a homeless or other support service.
    • Job description:To carry out general day-day duties as instructed that are required to run the hostelWork pro-actively, using initiative;
  • Maintain good working relationships with all staff and maintain high standards of service.
  • Answer telephone calls in a polite and friendly manner; log all queries or direct callers to the appropriate member of staff;
  • Listen to hostel residents without passing judgement; and log issues raised relating to any
  • aspects of the services;
  • Communicate and interact with service users in a positive, friendly and non-judgemental way;
  • Deal with hostel residents queries and requests confidently, with a positive can-do manner and log requests or queries dealt with so that weekday staff are aware of issues;
  • Log all donations received; and assist with the collection, sorting and storage of donated items;
    • Required skills
  • homeless drug and alcohol misuse

    • Keyskills :
    homeless drug and alcohol misuse

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