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Job Location | London |
Education | Not Mentioned |
Salary | £30,000 - £40,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Speech AnalyticsA leader in the customer management consulting industry is seeking a Speech Analyst to deliver insights to clients through their managed analytics service offerings. A diverse portfolio of managed service projects will be available for to you to work on, with a key focus in operational, predictive and behavioural analytics. You will be working for one of the UK’s leading management consultancies and you will contribute to the development and delivery of new commercial processes that will grow into their practices.You’ll be playing key role in client delivery through speech analytics and contact centre operational performance – so you will need to have background in speech analytics, data insight and call centre/contact centre technologies to contribute to the continuous delivery of their projects. You will also need to have a structured and tailored approach to projects, alongside the propensity to learn new processes and adapt to each client accordingly.Key accountabilities: