Specialist, Client Delivery Maker

Job Description

JOB SUMMARY The role is responsible for:

• Performing end-to-end orchestration across all processes and services managed by Client Management
• Owning and driving execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
• Delivering excellent service and advice to our Corporate, Commercial & Institutional Banking ("CCIB") and Banking and Business Banking ("BB") clients in all interactions for their channel activation pre-transactional enquiries/setup, trainings and otherchannel related issues
• Ensuring alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
• Driving continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
• Acting as a service partner, working with key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients

Client Due Diligence (CDD) and Regulatory Onboarding

• Creating CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
• Driving network onboarding processes
• Conducting checks on CDD as applicable
• Responding to queries from Checkers / Other Specialists / Business CRM on a timely manner
• Where serving as a checker, performing checks on CDD output from Client Management Makers, ensuring they adhere to policies and standard work

Credit Documentation

• Managing the end-to end documentation negotiation process including passporting of documents in the network subject to all approvals being in place as negotiated with Legal/Product and Business.
• Engaging and coordinating with Legal & Compliance, Credit and Clients on standard documentation requirements
• Performing credit documentation activities for the deals flowing from CCIB and BB

Account Opening and Channels

• Performing relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems

Account Management & Portfolio Quality

• Managing flow maintenance activities on client portfolio as assigned
• Annotating on past dues and excesses daily
• Acting as escalation point for Unsettled (FX) Past Due Trades reports & Failed trades reports

Our Ideal Candidate

• Risk & AML certified as stipulated by Bank policy
• Previous KYC related experience, working for a financial institution
• Strong writing and presenting skills in English
• Ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
• Ability to positively engage and build rapport with clients
• Ability to solve problems, look for solutions and find ways to progress despite blockages
• Ability to work independently without direct supervision and to cope with pressures from tight deadlines
• Good interpersonal skills and ability to work in a team

About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunitiesto grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you canbring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion.Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sortsof self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressedto an important stage of our recruitment process.

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