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Shine Experience Trainer

Compass
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We ensure youre rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsburys, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
Shine Experience Trainer£13.75Are youpassionate aboutlearning and developmentHaveexcellent communication, influencing and networking skillsWant to build a career in a people focused businessThen we have an exciting opportunity to join us as a Shine Experience Trainer delivering our workshops across Restaurant Associates,you will continually push for service excellence and the overall guestexperience. You will be training your teams, reviewingdepartments, and completing audits.More about the role:
  • Ensure personal delivery style is open, inclusive, and respectful of all delegates, whilst being an ambassador for diversity and inclusion.
  • Ensure health and safety of all delegates for the duration of their training.
  • Deliver training content against Company standards and take part in ongoing needs analysis of design and delivery skills to ensure consistency and quality of design and delivery, across the team - ensuring all training cards are completed
  • To complete all team training so the whole team can better serve our customers and clients
  • To actively gain customer feedback, passing information gained onto your line manager
  • To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice and train the team in good product knowledge
  • To maximise all sales opportunities through selling techniques
  • To be polite, professional and friendly at all times with customers, clients and colleagues
  • To ensure the highest level of customer care is adhered to at all times
  • To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
  • Complete administrative trackers and documents
Our Ideal Trainer will:
  • Ability to recognise and respond to different learning styles
  • Excellent communication and attention to detail
  • Ability to work under pressure with excellent planning and prioritising skills
  • Be IT literate, minimum intermediate PowerPoint Skills
  • Resilient and willing to act on feedback
  • willing to travel and work flexibly
About UsRestaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive forexcellence in delivering employee dining and hospitality to some of the UKs leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.Job Reference: com/1204/94057001/52635778/SUCompass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyones talents, beliefs, backgrounds, and abilities.Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!

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