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Service Desk Support - 1st Line - 2nd Line

eFinancialCareers
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job Summary

  • City of London
  • Permanent
  • JN -072023-1941623
  • Jul 07, 2023
  • £25k - £30k
Job Description Service Desk Specialist - Fantastic opportunity to join a leading financial services institution working in a hybrid position ompanyService Support Desk Analyst - Insurance | FTC 12 months | Borehamwood, UK An exciting opportunity has arisen for a Service Desk Support Analyst to join our one of our clients Working for a subsidiary in a large insurance group that is currently undergoing rapid expansion through recent acquisition, you will be part of a dynamic team driving a key function of the business. RoleTo provide Helpdesk & Development support as part of the IT division at Hamilton Fraser. Focused on the a financial area of the business, the role holder will develop and document existing and new software solutions whist also assisting the service desk team
  • Provide 1st and 2nd line software support for internal customers. Creating, updating and resolving tickets for support requests and change requests as necessary.
  • To support and maintain existing software functionality; to investigate, analyse and correct identified defects within established service level agreements.
  • To develop software according to published standards and guidelines, including code standards and user interface design guidelines.
  • Assist with preparation of systems and user documentation.
  • Contribute to and maintain knowledge management systems.
  • Liaise with software vendor support services to ensure incidents are resolved within agreed Service Levels, escalating when required.
  • Continually update skills by learning new and relevant technologies.
Candidate
  • Solid understanding of SQL or demonstrable experience of working with solutions in SQL
  • Experience working with API Tools (e.g. Postman, Worato
  • , Stoplight)
  • Strong understanding of working with code (Java would be preferential)
  • Comfortable working with suppliers to support
  • Good attitude and self starter
  • A strong willingness to learn and develop your skill sets throughout the duration of the role
Compensation£28,000 per annum + benefits Hybrid working model (3 days-a-week in office) Hours: 0930hrs-1730hrs Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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