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Service Desk Engineer

Cegal Ltd
Job LocationLondon
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Company description:About Cegal SYSCOCegal SYSCO write digital success stories. Delivering leading industry software, world-class consulting, and mission critical cloud solutions, we are shaping the digital future. With 800 employees in eight countries, we are growing to become a leading globaltechnology powerhouse for the energy industry and a contributor to driving the green transition.Please note that we do only accept enquiries from candidates, not recruitment agencies. You need to have the right to work in the UK. Cegal SYSCO does not sponsor visas.Job description:We are looking for a dedicated, self-motivated Service Desk Engineer for our office in London (Thames Ditton).The UKA Servicedesk is a dedicated to supporting and adding value through world class service to our customers in the UK. Serving as the first touch for all IT issues and ensuring that customer queries are handled through to completion as efficiently aspossible. ServiceDesk staff are exposed to a wide range of different technologies and infrastructures and are encouraged to solve and collaborate to ensure customer satisfaction.Work tasks and responsibilities include:

  • Act as single point of contact for phone calls and emails from Cegal customers regarding IT issues and queries.
  • Serve as on-site technical support for customers when required.
  • Maintain a high standard of customer service.
  • Manage the life cycle of service requests, incidents, and problems through our Service Management System in adherence to ITIL Processes.
  • Utilisation of proactive management tools for monitoring infrastructure status to ensure maximum endpoint and service availability.
  • Ensuring documentation is accurate.
  • Work with other teams/departments when required.
Personal qualifications:
  • 1-2 Years working in a ServiceDesk or Desktop Environment
  • A passion for IT technologies
  • Keen trouble-shooter/problem solver.
  • Capability to accurately record information
  • Knowledge of Service Desk operations and Service-Now (ITSM tool)
  • Ability to deliver a high level of quality and customer experience
  • Ability to manage multiple tasks simultaneously
  • Be a team player and contribute to knowledge transfer and competence development
  • Driving Licensedesirable but not essential
Formal requirements
  • Right to work in the UK
  • Master the English language, both written and verbally
  • Good oral and written presentation skills
Other beneficial qualifications:
  • Knowledge of and experience with ITIL processes.
  • Preferably hold Certifications from i.e., ITIL, Microsoft.
  • The ideal candidate will have familiarisation with the following: Microsoft Azure, Azure Active Directory, Hybrid Cloud, Office 365, Cloud services, Windows server, Windows 10, Secret server, Citrix, RDS, Exchange, TCP / IP, WIFI / WLAN and Active Directory
Who we areOur people and culture are the cornerstone of our company. We believe diversity develops a creative and innovative working environment. Our people represent different races, cultures, and backgrounds. But what they all have in common isdriveandpassion.We empower people, embrace inclusivity, and encourage new ways of thinking.Why Cegal
  • Exciting and challenging tasks
  • Innovative and agile work environment
  • International and diverse teams
  • Career and growth opportunities
  • Competitive salary and benefits
At Cegal Sysco we recognize that work is about more than a competitive salary and career opportunities. Its also about connecting people, building relationships, and creating purpose.One of the reasonswhyemployee satisfaction is so high, is our uniquecompany culture.Thats why our employees are engaged in our humanitarian organization Cegal Humanity, our professional and social network Women@Cegal, and our numerous social clubs.Whether youre into gaming, climbing or wine tastingyoull find Cegalians who share your passion.Finally, we recognize the importance of work-life balance - because life is about more than work!Location:London (Thames Ditton office).Full-time position (on-site and remote working).Application deadline: ASAPWe can offer between £23,000 to £30,000 depending on experience. Generous benefits. Exciting and challenging work environment and tasks.For any questions about the position, contact Chris Rankin on .

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