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Service Desk Analyst - London

Michael Page Technology
Job LocationLondon
EducationNot Mentioned
Salary£26,000 - £31,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

We are seeking a dedicated Service Desk Analyst with a keen interest in technology and problem-solving abilities. The ideal candidate will play a crucial role in providing first-line support to users, ensuring that their technological needs are met and issuesare resolved promptly.Client DetailsService Desk Analyst - London Our client is a leading entity in the not-for-profit and charities sector, with a workforce of over 2000 employees. Based in London, they are dedicated to providing high-quality services and making a significant difference in the community.DescriptionService Desk Analyst - London

  • Providing first / Second line support to internal and external users.
  • Diagnosing and resolving software and hardware incidents.
  • Experience of using ITSM tools such as Zendesk, ServiceNow, Service Desk plus, Halo etc.
  • Knowledge of Azure AD, including Azure Active Directory roles, Privileged Identity Management.
  • Participating in service improvement initiatives.
  • Ensuring accurate logging and resolution of tickets.
  • Assisting in the delivery of IT projects.
  • Supporting the roll-out of new applications.
  • Creating and maintaining service desk documentation.
  • Contributing to team meetings and sharing best practices.
ProfileService Desk Analyst - London A successful Service Desk Analyst should have:
  • Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices.
  • Relevant educational qualifications in IT or related field
  • Excellent problem-solving skills
  • Knowledge of ITIL best practices
  • Ability to work effectively in a team
  • Strong communication and customer service skills
  • Familiarity with various operating systems and platforms
Job OfferService Desk Analyst - London
  • This is a Fix term contract with for 12 months with full company benefits.
  • A competitive salary range of £26,000 - £31000 per year
  • Generous holiday allowance
  • Flexibility in working arrangements
  • Inclusive and supportive company culture
  • Opportunity to contribute meaningfully to the not-for-profit and charities sector
  • Pension scheme.
We strongly encourage individuals who are passionate about technology and making a difference in the community to apply for this Service Desk Analyst position. Be part of our vibrant team in London and lets make a difference together.Required skills
  • service desk analyst / helpdesk analyst / 1st line support / deskside support/ Customer support

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