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Job Location | London |
Education | Not Mentioned |
Salary | £170.00 - £171.00 per day |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time or part-time |
Service Desk Analyst12 Month ContractLondon/HybridRoleThe role of the Service Desk Analyst is to provide first line support for all staff at the my clients site. This role handles calls that have been sent through to the Service Desk, which is the central point of contact for all IT related incidents and servicerequests.The Service Desk Analyst is responsible for reviewing the incidents and requests. Incidents and requests can be resolved by the Service Desk Analyst, however in most circumstances, these will need to be passed onto the ICT Desktop Support Team. The ServiceDesk Team work in a dynamic, fast-paced environment which provides services to staff over the phone, through e-mail, with remote tools, and in person (for walk-in customers).Qualifications and Experience:Technical