Service Delivery Manager ITIL

Job Description

Service Delivery Manager (ITIL) - London, Ropemaker Place Department overview: IHS Markits IT division delivers a globally consistent operational model with consolidated toolsets and compliant processes in support of all IHS Markit products. The IT division consists of over 600 IT professionals supporting over 12,000 users and a server estate of more than 20,000 Linux and Windows servers. Support staff are based in 7 major locations (Denver, Dallas, London, Amsterdam, New Dehli, Bangalore and Malaysia) which allows IT to provide follow-the-sun support to our product groups on a 24 x 7 basis. The IT division is organised on a Global, Regional and Local basis with the appropriate capabilities in each area to meet the business needs and drive the most efficient organisation. Position summary: The Service Delivery Manager (SDM) role will be aligned to one of IHS Markits nine divisions. The successful candidate will be accountable for managing the delivery of ITs services to the allocated business line, including: Operational Management Prioritising IT delivery priorities with the business and monitoring work-using methodologies such as Kanban. Ensuring IT driven initiatives, where input is needed from business lines, are prioritised along with business initiatives, including Technology Debt, Datacenter Migration, DR The incumbent will assume overall ownership for the successful delivery of IT services to the business line, but will work with the Commercial Product Delivery & Support teams to ensure sufficient resources are assigned to meet project timelines and deliverables Developing strong relationships with virtual teams Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here . We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up. IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work. For information please click on the following links: IHS Markit Business Code of Conduct Right to Work EEO is the Law EEO is the Law Supplement Pay Transparency Current Colleagues If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.