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Service Architect, Service Design, ITIL, SIAM, Partially Remote

Job LocationLondon
EducationNot Mentioned
Salary90,000 - 100,000 per annum, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Service Architect, SIAM, ITIL, Scopism, Service Design, London, Partially RemoteService Architect required to work for a fast-growing 3rd party technology / Managed Services company based in Central London. This role is to provide service architect and design functions within a presales capacity to support the continued growth of thecloud and managed services business. This will include the likes of Service Organisation design (ITIL, IT4IT etc); Service Management Tools & Process; Service Desk & Reporting Design; Service Integration and Supplier Management (including SIAM)along withother things.We need an experienced Service Architect who is client facing and who also has exposure to Service Architecture across multiple clients. Read on for more detailsKnowledge and experience required: Professional Experience:

  • Proven experience working as a Service Architect or relevant role in a service, transition, sales or presales capacity
  • A strong understanding of Service models and frameworks - ITIL, IT4IT, Scopism
  • Ability to manage workload in a coordinated and prioritised manner, adhering to critical timelines such as bid deadlines
  • Demonstrable ability to translate customer service requirements into service architecture documentation and designs
  • Demonstrable ability to clearly articulate the benefits of a service architecture in relation to customer business objectives
  • Commercially astute and confident within a customer facing role, giving presentations, writing proposals, and holding customer calls/meetings
  • Ability to work with and coordinate an array of stakeholders within a complex response/bid framework
Required Skills:
  • An appropriate background in Cloud and/or Managed Service Provider sector
  • Strong knowledge and understanding of Service Design and Architecture
  • Strong working knowledge of IT Service Management suites and tooling (preferably Service Now)
  • A demonstrable framework of industry aligned knowledge (ITIL, IT4IT, TOGAF, Scopism, SIAM)
  • Strong proposal and bid writing skills, including visual articulation of design
This is a great opportunity and salary is dependent upon experience. Apply now for more details.

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