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Service Analyst

eFinancialCareers
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Join us as a Service Analyst

  • As a Service Analyst, youll be at the heart of helping to transform the bank, connecting with our customers, delivering continuously and learning and living our principles
  • Youll provide excellent service to our customers through the delivery of one or more service management disciplines, such as incident, problem, change, configuration, capacity, availability or configuration management
  • The pace of change and associated training and development opportunities will create an engaging and supportive environment for you and help develop a broad range of transferable skills
What youll doIn this role, youll plan, develop and undertake technical support for relevant platforms, activities and processes, as well as supporting the central points of customer contact and first or second level support using the incident management, change managementand request fulfilment processes. Day-to-day, youll be:
  • Providing efficient and effective support of IT systems
  • Helping to take ownership for the service in the areas of specialist knowledge, keeping the customer at the forefront
  • Acting with pace when recovering service, and with thoroughness when considering risk to service
  • Building relationships with internal and external stakeholders involved in the delivery of service in the areas of technical knowledge
The skills youll needWere looking for someone with a strong customer focus in their work, as well as a background in technical support. Youll need excellent interpersonal and communication skills with the ability to relay issues to users in a non-technical way and escalate issuesquickly when needed.
  • Knowledge of one or more service management disciplines (Incident, Request, Problem, Change), relevant industry standard toolsets and processes to drive up customer service within an IT environment
  • Ability to prioritise your own work on an ongoing basis and ask for guidance when required to ensure focus remains on the most important items.
  • Experience of working with technology suppliers and knowledge of cloud services such as Microsoft Azure
  • Advantageous (but not essential) skills - ServiceNow, Dynamic 365 CRM, New Relic (or equivalent monitoring tool), ITIL

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