Senior Technical Analyst - Citrix / VMware

Job Description

Main Responsibilities:

• This is a hands-on technical role, you will need to be passionate about the ever-changing environment of infrastructure services, particularly the shift towards Cloud computing, as well as technically expert in Citrix or VMware. This role sits within theIT Infrastructure Team and as part of this team you will regularly assist and support more senior members in architecture and implementations of highly-available and secure IT infrastructure services across the Group. There will also be group-wide projectsto get involved in as well as systems maintenance, upgrades, new implementations etc.

• Personal workload management, ensuring your workloads are prioritised, handled and completed in line with service level agreements, with an emphasis on high-quality customer service.
• As part of the IT Infrastructure Team, contribute to the design and implementation of effective IT solutions, supporting the changing needs of the business.
• Technical operation of Group IT infrastructure, to include but not limited to the following technologies:
  • Subject matter Expert (SME) in Enterprise Citrix environments, including virtual apps and desktops, Citrix Cloud services and/or Netscaler
  • Management of multi-site/location VMware enterprise solutions
  • Microsoft Windows 10/11 Enterprise, including VDA delivery using Citrix
  • VMware delivering virtual machines and Citrix Desktops
  • Support and maintenance of Microsoft 365 cloud services, including Azure AD, Microsoft Teams, Intune and Exchange Online
  • Microsoft Windows Server 2016, 2019 and 2022 operating systems
  • HPE server and storage hardware
• Follow the prevailing IT processes and procedures (e.g. Incident, Problem and Change Management) ensuring technical documentation records are maintained and updated.
• Liaise with staff (customers) regarding issues that have been escalated to the team, to ensure timely resolution.
• Foster a culture of customer focused IT service delivery.
• Ability to work in a fast moving technical environment, requiring 24x7 support.

Skills, Knowledge and Expertise:

• A current IT professional qualification in line with the technical infrastructure stack e.g: Citrix; VMware; Microsoft; HPE.
• A minimum of 5 years proven skills and experience in the following:
  • Proven experience in the creative, efficient and effective use of IT resources, maximising benefit from existing investment in hardware and software
  • Extensive experience of managing a multi-jurisdictional Citrix, VMware and Microsoft corporate environments, utilising both on-prem and cloud services
  • Experience of technical project management - for example, supporting small/medium technical projects
  • Third-party management and task allocation
  • Information security – knowledge and experience of new and emerging technologies and legislation that affects or potentially effects the security of internal and external client data
  • Technical project supplier management – assist with the creation of scope of works and-ensuring delivery against statement of works and agreed costs
  • 3rd line support and problem management

Apply now if you fit the criteria and are keen to join a friendly team who will support you in your career progression. This is an innovative and dynamic organisation, with flexible working arrangements and where supporting personal opportunity, developmentand progression is key to their culture.Please note that due to the high volume of applicants responding to our adverts we are regrettably not able to feedback on all applications; only successful candidates will be contacted