Senior Receptionist - 75 Grosvenor Street

Job Description

This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage Foundation.Purpose of the RoleThe main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptionalcustomer service and creating a lasting impression to all.Key Responsibilities Ensure the highest standards in presentation at the property or properties are maintained at all times. Reception areas are clean, tidy and welcoming including meeting rooms Meet and greet all visitors reporting to the reception desk with an approachable attitude Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed. Always having a bright cheerful and confident attitude To take ownership of the current visitor management system, providing content to support the buildings occupier platform including administrating new users To carry out duties in accordance with instructions by your Reception Services Line Manager, Building Manager/Supervisor/RFM. To manage all post and deliveries, distributing to appropriate tenants Establish a professional working relationship with your Team, tenants and contractors of the property or properties Minute taking to ad hoc support of Savills management team or similar To acquire working knowledge of the property / properties systems (including ELogbooks and Proactis) and procedures To promptly assist and direct all visitors to the site in getting to their required location/contact within the building/buildings To answer the telephone and on-site intercom system for all tenant queries in a professional manner. To maintain and keep up to date accurate reception operations manual of reception processes and procedures both site/tenant specific and department To use initiative and create a monthly newsletter to be sent to all tenants To arrange and implement events/pop ups including charity events Take ownership of reception duties To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframeinvolved To actively participate in the training of cover staff The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. To ensure that contractors arriving on site adhere fully to requirements for contractor management and site H&S in linewith the company and site procedures. To be aware of and abide by all rules, terms and conditions of the company alwaysSkills, Knowledge and ExperienceIt is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in theJob Description and have to be undertaken.Essential Experience in managing a Reception desk General Education to GCSE standard or equivalent standard Reliable, helpful and well presented Bright, cheerful and confident manner Team player with strong customer service skills, able to provide a helpful and polite service with a positive attitude Pleasant telephone manner and efficiency in relaying messages and taking instructions Excellent communication skills Ability to deal with confidential information Good organisational and time management skills Willingness and ability to learn on the job, keen to undertake training and career development. Solid Corporate Customer Service Experience A visible passion for customer servicesDesirable Proficient in full range of Microsoft applications inc. Word, Excel, PowerPoint and Access Outlook. Small knowledge on Savills systems. The candidate attributes detailed above are considered to be non-essential although training will be provided on more technical aspects of the role.Working Hours8:3017:30Salary£35000