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Senior Programme Officer

Signature Recruitment
Job LocationLondon
EducationNot Mentioned
Salary17.00 - 18.00 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

An exciting new opportunity has arisen to join our client, a renowned London University, as a Senior Programme Officer. This is a critical role, efficiently administering the schools programmes and by delivering an exceptional customer experience to student.The Senior Programme Officer requires flexibility, the ability to prioritise effectively and be a proactive member of the team. You will be overseeing the work of Programme Officers in the team and tech savvy in order to pick up systems quickly. If you haveprevious Programme support experience in a HE setting then this could be an excellent next step for you!Senior Programme Officer Key Responsibilities:

  • Working with academics to ensure modules are correctly set up on the VLE and that all module materials are created
  • Co-ordinating all programme administration processes for the schools courses
  • Administering the schools assessment and mitigating circumstances processes, including the assessment board
  • Taking personal responsibility for the data quality of student records, ensuring records are accurately maintained in accordance with agreed retention schedules
  • Coordinate the management of day to day executive education student and client email enquiries: ensuring that emails are responded to quickly and accurately, resolving straightforward issues and escalating to senior colleagues where necessary
  • Ensure all incoming and continuing students are successfully enrolled onto courses, liaising with executive education students, clients and departments across the university
  • Produce reports on student enrolments, progression and outcomes for colleagues, clients and departments across the university
  • Provide information for marketing and business development materials
Senior Programme Officer Key Skills and Experience:
  • Previous programme support experience in the Higher Education sector
  • Excellent communication skills and confidence liaising with staff and engaging students
  • Experience of using a Virtual Learning Environment such as Moodle to deliver programmes/modules
  • Excellent time management and organisational skills and the ability to work to tight deadlines and prioritise work
  • Experience of stakeholder management, ability to work with a broad range of stakeholders in a professional and assured manner
  • Experience of working in a customer facing environment with a knowledge of how to address complaints and service setbacks in a professional and efficient manner
  • Excellent written and oral communication skills including the ability to draft emails, documents and correspondence autonomously to a broad range of audiences
If you possess the necessary skillset and are seeking an exciting opportunity to work with this leading University, we look forward to receiving your application!Whilst we will endeavour to contact you following your response, occasionally due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application may not have been successfulthis time but we will keep your details on file and may contact you with future opportunities.

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