Senior Operations Management Administrator

Job Description

The Role: Senior Operations Management AdministratorEmployment: PermanentDepartment: Higher EducationWork Set up: This is a hybrid-working role, with a minimum number of days a week in our London office.Our OrganisationWe are the worlds learning company with more than 20,000 employees where we serve people in the community (nearly 200 countries).We combine world-class educational content and assessment, powered by services and technology, to enable more effective teachingandpersonalisedlearning at scale. We believe that wherever learning flourishes so do people.At Pearson, were committed to a world thats always learning and to our talented team who makes it all possible. Fromshaping lessons of the future,totakingassessmentof learningonline, we are always re-examining the way peopleteach, tutor andlearn best. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires ustoalways be better. Bypushing the boundaries of technologyand each other to surpass these boundarieswe create seeds of learning that become the catalyst for the worlds innovations, personal and global, large and small.At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. Thats why were committedto ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment thats inclusive and diverse and where our people can be themselves so we can reflect the customers and learners we serve.Pearson is regularly featured on the Forbes list of BestEmployersand we arerecognisedin the Best Employers for Diversity 2019 awards. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall in the Top 100 Employers LGBTQ+ in the UK. We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019 awards. Weare featured on The Forbes list of Best D&I Employers and are a Working Mums Top Employer and Age Positive employer. Pearson is listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO).We are proud to offer an exceptional and supportiveenvironment to develop your professional career.You can learn more about our diverse and inclusive culture here:https://pearson-life/#diversityJob PurposeThis role is based within Pearson Workforce Skills verticalin the Performance Zone. Pearson delivers career and skill-based qualifications and services in more than 50 countries, but we believe we are just scratching the surface in terms of meeting demand.Our customer always comes firstbe that the students who wants to develop their future success through educationGovernments who are seeking to effectively skill their population - and employers and providers.As the Senior Operations Management Administrator (WFSQHigher Education Qualifications & International), you will support the teams across regions to ensure the effective and efficient governance and administration of our work. Working closely with colleaguesacross our markets, you will manage our day-to-day administration and oversee our communications and governance processes.The main aspects of the role are:

• Establish and organize the operations and administrative systems, standards and best practice procedures;
• Capturing and documenting existing and new business processes;
• Leading on the implementation and smooth running of a number of key governance work streams, including meeting scheduling, preparation and distribution of papers, and preparation of minutes and associated action trackers;
• Planning and administration of a number of governance meetings with both internal and external stakeholders;
• Creating, maintaining and monitoring detailed project plans, including supporting financial plans;
• Facilitating the creation, maintenance and monitoring of detailed Risk and Issue logs;
• Creating and distributing appropriate progress reports;
• Coordinating and supporting the organisation and planning of events with both internal and external stakeholders;
• Coordinating HR recruitment and HR processes and procedures including staff training;
• Coordinating internal communications; Candidate Profile

Personal Style and BehaviourYou will be accurate, flexible and responsive; hard working, organised, enthusiastic and able to juggle multiple priorities. You will feel confident working alone as well as part of wider teams and be capable of learning quickly and tackling any challengewith energy and commitment. You will be able to communicate effectively with a range of stakeholders.Skills / capabilities:Essential

• Excellent written and verbal communication
• Good IT skills
• Project planning and coordination including using common project management tools
• Stakeholder management
• Project and progress reporting
• Risk management and documentation

Desirable

• Prince2 practitioner or equivalent
• Experience of process mapping and documentation
• Experience of managing business change oriented projects
• Experience of working within the education sector

SalaryThis role sits in a band between £27,000 to £33,000Your Reward & BenefitsWell expect a lot and we know youll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesnt fit all, so our workplace programmes meet the different needs of our diverse teams and their familiestoo. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to:

A starting holiday of 25 days plus UK public holidays and youll earn 1 additional days holiday per year you work with us.

Generous pension scheme where we match and double what you contribute.

Maternity, paternity, and family care leave as well as flexible work policies.

Stock/share purchase options.

Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life. Cycle to work program, gym