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Senior Operation and Customer Service Coordinator

Job LocationLondon
EducationNot Mentioned
Salary£35,000 - £45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Senior Operations and Customer Service Coordinator ( German Speaking )London Up to £45,000 D.O.EThe CompanyA disruptive brand activator, opening a new route to market for beauty businesses away from traditional retail and digital channels. Offering lots of free products, a permanently full kitchen, and a team that will always celebrate success, from businesswins to birthdays - they remain true to their people centric values. Established for nearly 15 years, there are 5 global HQs and lots of exciting local and international business to get your teeth into.What will you do

  • Work closely with sales team and manage client relations across UK/US/EU
  • Processing of international client orders to 3PL warehouse using SAP
  • Manage 3PL partner onboarding and relationships
  • Work closely with internal teams ensuring any ad hoc orders are processed correctly
  • Lead monthly department meetings and make recommendations for improvement
  • Ensure best in class service and resolve any service issues or complaints
What do you need
  • Fluent in French or German (Extremely Desirable)
  • Proven experience within an operations or customer service role within FMCG (Essential)
  • Previous order fulfilment and 3PL experience (Essential)
  • Excellent people management and problem-solving skills
What’s on offer
  • Hybrid working 1 day working from home
  • 25 days annual leave + bank holidays
  • 50% off products and 20% off services
  • Allocation of free products every quarter
  • Hotel discounts and welcome box
Job ID: 7436Required skills
  • FMCG
  • German
  • Orders
  • SAP
  • 3PL

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