Senior Microsoft Exchange O365 Administrator

Job Description

Senior Microsoft Exchange O365 Administrator London - remote working £45,000 - £55,000 + perm benefits SC Cleared or Clearable is a must A global leading organisation is currently recruiting for a Senior Microsoft Exchange O365 Administrator who has a strong eMail background and be responsible for the delivery of IT collaboration application services The Senior Microsoft Exchange 365 Administrator is accountable for the Support and the day-to-day management of Microsoft 365, with particular focus on the Email environments. The successful candidate shall manage, operate, improve, maintain and report the performance of the environment. Main Duties*Day to day management of the Microsoft 365 environment.*Act as the primary Subject Matter Expert and lead technical point of responsibility for Email (MS Exchange), and Messaging (Skype for Business).*Lead the troubleshooting of all related service issues and make recommendations regarding their resolution.*Maintain Service quality levels, overseeing diverse and complex customer service events that require drive and focus to resolve.*Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes.*Maintain system documentation. support procedures and rota/cover arrangements with actively managed preventative upgrade cycles.*Develop your capability as the Subject Matter Expert to configure and maintain the On Prem*Skype for Business service from a service administration perspective including configuration, tuning and scheduled maintenance.*Support the provision of an Out of hours / On Call Cover service aligned to the rest of IT which will occur 1 in 4 or 1 in 5.*Support the development and implementation of key service level agreements (SLAs).*Carry out a programme of daily/weekly/monthly checks and develop approaches to improve, streamline and automate the health status of the environment.*Effectively manage own deliverables: Tickets, Small Works Projects and Technical implementation and upgrade projects.Essential*Considerable experience of the design, implementation, administration and maintenance of MS Exchange and Skype for Business and Microsoft 365.*Experience of relevant administration including Configuration, SMTP Mail Routing, MX Records, Content Filtering, Quarantine Management, security investigations, Data Subject Access Requests.*Experience of providing high demand/mission critical systems on a 24x7 basis.*Knowledge of Service Management disciplines engagement, design, delivery and maintenance lifecycles in a high technology or IT services domain.*Have an understanding of ITIL best practice, qualified to a minimum of ITIL Foundation.*Demonstrable evidence of effective problem-solving skills in complex support incidents.*Excellent relationship skills - the ability to build positive relationships with both technical and business personnel.Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: candidate-privacy-information-statement