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Job Location | London |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
FARFETCH exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.Were a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant,Amaze Customers - which define our beliefs and our actions. We welcome difference and foster a consciously inclusive environment for everyone. We are Farfetch For All.MARKETING Were a diverse team of Marketing professionals, spanning artistic and scientific expertise. Were driven to amaze our global community of customers through our data-driven approach, revolutionary spirit, test and learn culture and collaborative style. Allfor the love of fashion.LONDONOur London office is located in Old Street, Londons tech hub, and is home to a broad range of teams including Commercial, Marketing, and Product. Our open plan space is ideal for collaborative working and sharing ideas, or you can enjoy some quiet time inour dedicated library. We also have a large outdoor terrace which is the perfect spot to have a team lunch or host events.THE ROLE This is an exciting time to join Farfetch and the Loyalty team. We are further enhancing the Farfetch Loyalty programme, Access, and creating a strategy for its direction over the next 3-5 years and beyond.Reporting to the Senior Loyalty Manager, you will focus around the performance of the loyalty programme across all channels, specifically the usage of the rewards. Youll be passionate about delivering the best experience for our customers whilst always thinkinghow to improve todays rewards and benefits to drive stronger customer behaviour. You will be essential to ensure the Access loyalty programme meets its revenue and customer engagement goals, and enables Farfetch to meet its wider goals.You will use customer analytics and insight to spot near term risks and opportunities, and ensure that our loyalty offering meets the needs of our customers at every stage in their lifecycle.You will sit within the Customer Retention team in Marketing but will work with Product, Tech, CRM, Customer Analytics, Customer Service and the Private Client teamWHAT YOULL DO