Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Senior ITSM Knowledge Manager

Triumph Consultants Limited
Job LocationLondon
EducationNot Mentioned
Salary495.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time 6 months

Job Description

Our client is within central government, and they are looking to hire a Senior ITSM Knowledge Manager to join them on their journey of technological transformation.You will have at least five years experience working in a similar role and be confident in developing and maintaining processes and procedures for the capture, storage, validation, and retrieval of self-help knowledge which will be accessible to all Users.As Senior ITSM Knowledge Manager your key accountabilities will be:

  • Enabling teams to create knowledge articles resulting from the resolution of Incidents and Problems to ensure that all critical knowledge is retained within the organisation.
  • Developing and maintaining the Knowledge Base, identifying critical knowledge to ensure that all users are equipped with the IT knowledge required to do their day to day activities.
  • Completing quality spot checks on knowledge articles, ensuring that published content is of an appropriate standard and in line with accessibility requirements.
  • Performing the role of Major Incident Manager on an ad hoc basis, as part of a wider Major Incident support team, coordinating the resolution of Major Incidents. (Note that support and guidance will be provided).
  • Completing timely reporting activity on the usage of knowledge articles flagging knowledge articles which are un-used for review.
  • Championing knowledge management awareness, tools and techniques
  • Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve efficiency of IT Services
Essential Skills: Strong technical skills and a proven track record of enabling Knowledge Management, who can demonstrate the skills including:
  • Strategic Thinking (relevant skill level: working)
  • User Focus (relevant skill level: working)
  • Service Focus (relevant skill level: working)
  • Continual Service Improvement (relevant skill level: working)
  • Service Management Framework knowledge (relevant skill level: working)
Security Clearance: SC highly desirable; candidates with active SC clearance will be fast-tracked.Contract Length: 6 months from startINSIDE IR35: £495 Umbrella - rate subject to IR35 statusLocation: London, Milton Keynes or East Kilbride 2 days per week in office of your choice.Interview Process: MS TeamsAs an Equal Opportunities Employer, we provide the best talent and encourage all applications regardless of background, in line with our commitment to diversity, equality and inclusion.

Keyskills :
Central GovernmentKnowledge ManagementSC ClearanceTechnical SkillsService Improvement

APPLY NOW

Senior ITSM Knowledge Manager Related Jobs

© 2019 Naukrijobs All Rights Reserved