Senior IT Support Analyst

Job Description

Job Title: Senior Support AnalystLocation: London (hybrid working)Salary: Competitive salary and benefits packageJob Type: PermanentThis is a unique opportunity to join one of the leading global financial services groups in an integrated network spanning various countries and regions.About the Opportunity:Resource Solutionsare a leading global provider of outsourced recruitment and consultancy solution. Resource Solutions supports organizations to build, connect and optimize their workforce to face the challenges of tomorrow.Our client is an Asia-based financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, they service the needs of individuals, institutions, corporates, and governments through its three businessdivisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking).Role / Principal Accountabilities: Reporting to the UK lead for Corporate Data Production Services in Corporate Production Services, this is a high profile and critical support role in a pressurized environment and demands an individual with flexibility, acumen, and the ability to assimilatelots of information quickly, with a focus on Incident and Problem Management.This role requires a highly motivated individual to provide procedural and technical support to Global and regional applications used by Global users as stated below:

• Supporting queries and application incidents, taking ownership of issues, and seeing through to completion.
• Adopting best practices and demonstrating best-practice.
• Review service availability, performance, and stability, proactively identify service trends and take the appropriate actions to resolve service-related issues.
• Being able to involve the correct resources to address any issues.
• Establishing strong collaborative relationships between Production Services and Application development teams, the business as well as Infrastructure, and other functional groups.

• Diligence in maintaining ITIL Service Management processes, procedures, and work instructions, monitoring compliance to them, and undertaking continual improvements as required
• Ensuring software or hardware changes do not impact application service levels.

Skills, experience, and knowledge required:

• Proven experience with IT Incident, Problem, and Change Management processes.
• Experience in application management improvement processes & support practices.
• Strong Relationship Management skills. Customer-focused with gravitas and professionalism.
• Excellent communication, listening and interpersonal with Strong analytical and problem-solving skills.
• Experience with managing transitional changes to large and complex systems.
• Hands-on Unix/Linux skills including the ability to understand and write shell/perl/python scripting.
• Must have hands-on technical support experience in DatabaseSybase/SQL Server/Oracle.
• Good working knowledge of databases and writing SQL queries.
• Good knowledge of Autosys setup and configuration with a full understanding of ITIL.
• Demonstrate strong leadership skills being able to provide direction to numerous and diverse teams in a fast-paced environment.
• Must have excellent analytical and communication skills including the ability to summarise key messages and provide clear and concise status to senior management.

Desirable:

• Working knowledge of Risk, Fixed Incoming Trading, or Position Management Systems.
• Working knowledge of cloud technologies (AWS, Azure, or similar) will be a plus.
• Experience in supporting and administering DevOps tools as part of the deployment pipeline e.g., Git, Jenkins, Docker, Ansible, Elastic, Jira, etc.
• Knowledge and experience in IT automation also understanding of the Site Reliability Engineering principles.
• Understanding of Agile practices and principles.
• A strong, dedicated team player with leadership skills.
• Individual ready to support weekend & holiday-related activities on a rotation basis.

My client offers an excellent working culture, with strong career progression and an inclusive and diverse working environment.Apply Now and Grab this Opportunity!