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Senior Incident Manager

Reed Talent Solutions
Job LocationLondon
EducationNot Mentioned
Salary£38,724 - £48,068 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The UK Health Security Agency (UKHSA), the nation’s public health body focused on health protection and security. UKHSA operates as an integral part of the public health system and the national security infrastructure, utilising state-of-the-art technologiesand ground-breaking capabilities to tackle a current and future health threats locally, nationally and globally.Working for UKHSA presents an incredible opportunity to be part of a team that will add significant value at the forefront of global health protection, whilst making this a desirable place to forge a career in incident and operational management structuredto perform both in steady state’ and surge state’ should a public health threat occur.LocationRole available at all UKHSA locations with hybrid working availableBirmingham, Chilton, London, Leeds, Liverpool, Porton DownEssential Criteria:It is important through your application and Statement of Suitability of 750 words that you give evidence and examples of proven experience of each of the essential criteria (for full details of all essential criteria please refer to the attached job description, you must review this to produce your statement of suitability): Essential

  • Extensive professional experience in incident management with an understanding of incident management practices and skills.
  • Ability to coordinate and manage incidents to a timely resolution, while assessing impact, implementing mitigation and establishing root cause.
  • Demonstrable experience of strong leadership skills and implementing and streamlining effective incident management processes to optimise operational efficiency and capacity within a team.
  • Extensive experience of monitoring tools such as Jira, Splunk, Power BI
  • Strong communication skills, experience of drafting of incident communications, and preparing post incident reports to senior leadership and relevant stakeholders, including recommendations for improvement and lessons learned.
  • Strong stakeholder management/engagement skills with experience of working collaboratively and building relationships with internal and external stakeholders.
  • An understanding of clinical governance and how to minimise patient safety incidents
  • Evidence of the ability to respond to operational issues and deliver/operationalise solutions at pace.
  • Strong analytical skills with the ability to analyse incident data and identify adverse incident trends.
Desirable
  • Previous Public Inquiry experience would be an advantage, COVID-19 specific desirable.
  • Evidence of strong drafting skills at pace required to facilitate Public Inquiry responses.

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