Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Senior Desktop Engineer

Avencia Consulting
Job LocationLondon
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

About usAvencia consulting is seeking 2 new hires for a reputable global Insurer. Provide IT support for all technologies deployed, both onsite and virtually, to the user community in UK and Ireland. Responsibilities will include support of Microsoft desktop andserver technologies, hardware troubleshooting and support and troubleshooting for core applications.In addition this role will act as a communication interface between the Business representatives and the IT teams in Germany to resolve issues with centrally provided systems. Ultimately, the aim will be for this role to become part of a global virtual supportstructure.The roleKey areas of responsibility:

  • The position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff
  • Troubleshooting of IT incidents
  • Providing 1st through 3rd line support
  • Responsible for new hire IT inductions
Incident and Request Management
  • Provide support for all incidents and service requests for all IT systems/services
  • Providing support in person, over the phone and using MS Teams
  • Ensure that incidents and requests are resolved in a timely manner
  • End to end ownership of all IT incidents and requests with responsibility for all communication and the technical resolution along with knowledge transfer to the Global Service Desk
  • Follow the escalation process to Germany where required to ensure a consistent and professional IT support service is offered
  • Manage all user administration tasks such as joiners, movers and leavers
Operations Management
  • Deskside asset management, support of Desktop PCs, laptops, printers and local hardware devices
  • Hardware/software procurement
  • Remote support for all UK & Ireland based colleagues
  • iPhone and iPad mobile device management and support
  • Manage and maintain IT Build room
Change and Configuration Management
  • Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages
  • Work on assigned tasks associated with the Change process
  • Manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process
Project Management
  • As a Deskside Support Engineer you may be involved in project work from inception through to transition to "business as usual" as the point of contact for the Deskside support team
  • Participate as a project resource as and when required to provide Deskside support input
Key accountabilitiesDefined in the Role section above. Role reporting directly to the Head of IT Service Delivery and his deputy. No direct reports to manage.Skills & experienceRequired:
  • Hands on Active Directory experience, ie, group policy objects
  • Office 365
  • Hyper-V remote access
  • IBM hardware support
Desirable:
  • Azure admin or Exchange admin
  • MS Server Admin and support
  • VEAM backup software support
  • Power BI scripting
  • SQL server support and maintenance
  • ServiceNow highly desirable but not essential

APPLY NOW

Senior Desktop Engineer Related Jobs

© 2019 Naukrijobs All Rights Reserved