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| Job Location | London |
| Education | Not Mentioned |
| Salary | £30.00 - £32.00 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Senior Customer Partner (Complaints)£30 to £32 per hour (Umbrella) depending on experienceHome Based37 hrs per week2-3 month contract initially, with potential for further work after this periodDo you have a passion for providing resolution to customer complaints by utilising you excellent verbal and written communication skillsBRC are working in conjunction with a leading Housing Association who believe in providing everyone with the opportunity to have a place they can call Home.They are a customer-driven organisation who are committed to building relationships with their customers, and this is where you will be instrumental in providing this service when customers have a complaintComplaints are taken very seriously by our client and your role will be to respond to complaints in a robust, empathetic and professional manner to provide resolution to the customer. You should be resilient with an aptitude for complaints. You will be thefirst point of contact for the customer and will by liaising with the internal experts for responses to the complaints , then replying to the complaints once the investigation has been completed.This role would ideally suit someone with a background in dealing with customer complaints previously, in either a Social Housing, Local Authority, Police Force or Government Setting. Ideally you will have experience of managing complaints dealing with repairs,liaising with contractors and the Housing OmbudsmanCareer progression is key within the organisation and there will be opportunities to move within the team and other departments internally.For further information about this opportunity, please contact specialist Social Housing Recruiter, Mark Grove, on or apply via this site
Keyskills :
complaints housing ombudsman repairs council