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| Job Location | London |
| Education | Not Mentioned |
| Salary | £33,000 - £36,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
CCP (formerly known as Contact Centre Partners) has passionately supported candidates with ‘customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business.We are delighted to be working exclusivelywith a digital, start-up, financial services organisation as they look to recruit a Senior Complaints Handler to join their fantastic Londonoperation.The successful candidate will be the first port of call for all incoming complaints and manage the day-to-day complaints function in its entirety.Complaints come into the business via telephone, web (contact us page) and white mail and in the not too distant future, a digital channel for web-chatwill be introduced, so its imperative that applicants for this post have well-rounded experience across multiple inbound channels.The Senior Complaints Handler will have a solid and demonstrable background of dealing with complaints within an FCA regulatedbusiness and be fully understanding of the intricacies of all regulatory guidelines. You will play a pivotal role in shaping our clients complaints function and help scale it accordingly in line with the businesss growth strategy in the short, medium and long term.You will be a visionary team player who brings innovation and bright ideas to the table and will thrive on engaging across multiple divisionsliaising with key business stakeholders.To be considered for this role, you will have: