Senior Client Services Officer

Role Responsibilities

This client facing role is the first line of defense and plays an important role in the prevention and detection of Financial Crime.
The role holder is accountable for ensuring full CDD in accordance with the banks financial crime framework and standards and must build positive relationships with the KYC, MLRO and Compliance teams to achieve this.
Supporting the RMs for client reviews preparation and analysis of client mandate files and following up with RMs until the client file/ review is approved.

Duties & Responsibilities

Ensuring exceptional levels of customer service at all times, meeting the banks expectations in terms of efficiency, accuracy, timeliness and professionalism
To support the Private Banking team in respect of client queries & KYC.
Supporting the RMs for client reviews and analysis of client mandate files and following up until the client file/ reviews are approved.
Ensure strict compliance with the UK Financial Crime Framework in relation to customer contact and investigations
Be proactive to client needs and address and resolve client issues
Ensure that correspondence generated to customers is of consistently high quality and accuracy, meeting internal guidelines
Timely reporting of transactions as required by AML policy and Bank procedures
In all tasks undertaken, minimise operational losses and errors
All transactions are to be processed in accordance with policies, procedures and other governing rules.
To produce high levels of accuracy when dealing with sensitive client data, completing all work to expected standards
Ensure all processes in the department are kept up to date to cover all core functions of the department, with guidance from the Client Service Manager and VP, Head of Private Banking Client Services

Candidate Profile

Duration: 6 months, Full Time

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