Senior Business Process Engineer

Job Description

Senior Business Process Engineer - Chase UK - London - 6 months - Hybrid - PAYEWe are seeking a Senior Business Process Engineer to join Chase UK, JP Morgans digital bank, in London on an initial 6 months contract. We are ideally seeking someone with a Lean Six Sigma mindset who has experience creating and mapping out the processdesign preferably from an investment banking background.SUMMARY OF ROLE/JOB DESCRIPTION -

• Perform end-to-end review of business processes formulating recommendations to actual implementation in an efficient but effective manner using industry standard tools (Lean or Six Sigma)
• Partner with various internal groups & stakeholders to agree on a plan of action, implementation and tracking to ensure success of project implementations
• Engage stakeholders to constantly drive a productivity agenda to all teams in Operations,
• Co-ordinate project activities across different client service and operations groups, technology teams and cross-functional groups such as compliance and legal
• Monitor status of all projects, mitigate all risks, escalate issues when necessary and manage stakeholder expectations

Responsibilities:

• Rollout the recommendations if necessary and ensure risks are mitigated
• Create synergies with the other PMO / PD teams and ensure goals are aligned with the overall Business needs such as those of Strategic programs

Overall Candidate Profile:

• Exposure to customer service process engineering preferred Servicing / Investment
• Business process management experiences should involve analyzing as-is business processes, mapping process flows, analyzing and recommending improvements to processes and implementing them using various industry standard practices and tools
• Project/ Change Management experience should involve strategic systems implementation as a Program Manager or Workstream Lead as well as Tactical implementations that address technological gaps or new business infrastructure, acting as the role of Projectmanager or business analyst.
• Consulting experiences could involve end-to-end client engagement involving business analysis/ data gathering across the business, formulating business requirements and strategies to address numerous gaps, implementing complex solutions involving variousteams on behalf of Operations in a Financial services industry setting

Skills/ Qualifications:

• Independent, driven and creative (well-versed with productivity analysis methods and tools such as Lean Six Sigma)
• Sound understanding of Project management and quality methodologies
• Strategic thinker and problem solver; possesses high attention to details
• Ability to analyze inefficiencies in business processes and knows how to map detailed workflows; able to draw on diverse project experiences and apply to new situations
• Excellent time management and planning with the ability to coordinate multiple tasks simultaneously
• Flexible, adaptable and be a Change agent
• Excellent communications skills, written and verbal
• Strong influencing skills with all levels of stakeholders
• Able to build strong partnership with various teams to help deliver results
• Advanced MS Excel, PowerPoint, Jira and Confluence
• Experience of Signavio or similar is highly desirable

*Please note that this role will be working on a hybrid model of 3 days office based and 2 days WFH. When working from home youll require your own PC/Laptop as theyre not provided.*