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Senior AV Technician

Concept Human Solutions
Job LocationLondon
EducationNot Mentioned
Salary£35,000 - £45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in RecruitmentSenior AV Technician London salary up to £45,000A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.Our immediate requirement is for an experienced Senior AV Technician to be a key part of our London team.This is an exciting opportunity for an exceptional, experienced Senior AV Technician to join an established operation with scope to drive and enhance the service at every opportunity.Experience and seniority of the position will be reflected by the remuneration and benefits package.Key Responsibilities

  • Provide support on an individual basis to users at all levels of seniority on Audio Visual equipment, connectivity, and applications where appropriate.
  • Conduct daily morning meeting room testing of all technologies deployed.
  • Set up & support meetings & conferences as required.
  • Fault finding and tracking of all AV fault related tickets raised via ticketing system and monitor through the life cycle to conclusion.
  • Create comprehensive reporting procedures to account manager when required.
  • Attend client service reviews with account manager and client.
  • Track and manage all AV requests received via dedicated AV Phone and Email.
  • Provide 1st line troubleshooting of an AV system failures.
  • Experience and good understanding of all technologies deployed.
  • Setup, testing, operation and deinstallation of audio visual and video conference equipment.
  • Event support- preparation / rehearsals / coordination of rental equipment.
  • Manage proAV onsite service deliverables working in conjunction with proAV help desk teams.
  • Inventory management of consumables & stock holding of on-site critical spares.
  • Act as an ambassador and be a senior point of contact for both proAV and client.
  • Ability to own the service and become main point of contact for all stakeholders in absence of the team leader.
  • Mentor on-site technicians and delegate responsibilities as and when required.
  • Ensure all manager service SLAs are delivered.
  • Experience of the following technologies: Crestron, Poly, Logitech and QSC is essential.
  • Experience with 1st and 2nd line troubleshooting of any AV system failures.
  • Experience with video distribution.
  • Experience with DSPs i.e., Bi-amp.
Desirable skills
  • Minimum of three years corporate experience.
  • Extensive knowledge of Audio-Visual systems and technologies.
  • Extensive knowledge in meeting room audio and video conference systems.
  • Have excellent communication, time management, presentation, and organizational skills.
  • Be enthusiastic and self-motivated.
  • Be able to establish productive relationships with people at all levels.
  • Ability to use own initiative appropriately.
  • Customer focused and strong ability to deal with individuals on all levels in a friendly, welcoming and helpful manner.
Benefits:* 3% pension contribution (after 3 months probation period) * 23 days holiday in first year (holiday years rising after length of service January to December) to 25 during 3rd year * Death in service benefits (3 x annual salary) * Private medical insurance (after 6 months probation period) * Join a company who value you

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