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| Job Location | London |
| Education | Not Mentioned |
| Salary | £31,000 - £33,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
ARE YOU THE ONEAs a Brand Engineer, youre the key player in delivering an exceptional in-home customer experience, setting the scene for the Samsung Customer Journey. The successful candidate will always show communication and customer service skills with all customers.In this key role you will apart of a team of domestic appliance engineers that are repairing appliances at customer premises in-line with our high standards and within health and safety regulations.As a field-based appliance specialist, you will be supporting across all domestic white goods - washing machines, dryers, dishwashers, cookers and refrigeration for new appliance installations carried out by retail and logistic partners on behalf of SamsungElectronics UK.Youre not just an engineer; youre a brand expert, providing friendly expertise to users and offering routine servicing and maintenance.Your interpersonal skills with both internal and external customers are your winning trait. Your mission: keep customers satisfied and their appliances sold.WHAT YOU’LL BE UP TOSERVICINGCarry out routine servicing, maintenance, and inspection work on equipment that is within the 28-day purchase warranty window.REPAIRSCarrying out expert repairs at customer homes.When repairs cannot be carried out on the spot, Technicians may arrange for faulty equipment to be replaced or for further parts to be supplied to arrange a suitable fix.DIAGNOSTICSDiagnosing and repairing mechanical and electrical faults.Ensuring standards are adhered to for all repair and support activities.SUPPORTYou will work closely with your administrator to ensure a smooth and seamless process from start to finishInventory management, you will be responsible for managing spare parts van stock equipment and tools.EXPERTISEExcellent understanding of speed, quality, controls, measures, and procedures.Being able to support customers with all their needs in a friendly and knowledgeable mannerARE YOU OUR PERFECT PARTNER
Keyskills :
Communication Skills
Customer Service
Electrical Repairs
Equipment Repair
Repair
White Goods