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Sales Order Manager

Job LocationLondon
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

About our business…KMI Brands was established in 1993, and since then we’ve evolved and grown as a beauty business, providing global retailers with a range of British brands. We are known for our knowledge and expertise in a vast cross section of products, from hair care and men’s grooming to fragrances and home diffusers.We’ve earned a reputation for building brands with longevity within a very saturated, highly fragmented and fickle market. We split our business between licensed brands and brands that we own.Under license, we take carefully selected, well-established brands, and we drive their success in beauty. We’ve worked with many brands over the years; our current best-known partners are Ted Baker, Orla Kiely and River Island.Our portfolio of brands that we own includes category captains such as Noughty in natural haircare and soon to launch body care with both Waitrose and Sainsbury’s taking Noughty in-store in 2019.We work in mass and premium gifting, so our retailers vary from small independent boutiques and gift stores to Boots and John Lewis.Find out more about us here:www.kmibrands.comOur strategy is to create, build and grow brands to their full potential, and we take the same approach with our people - your success is our success. KMI is a great place to develop your career. We’re still a relatively small business, with under 50 employees, which means that you will see the impact of what you do straight away, and everything you do will have a purpose. We have some pretty big ambitions. Joining us now will feel like a roller coaster at times, but you’ll be close to the action, you’ll know what’s going on and life will never be dull.OverviewTo carry out all tasks associated with the Sales Order Management function to consistently achieve COTIF deliveries to all KMI business customers Globally. To deliver exceptional Customer Service in relation to Sales Order Management. To ensure the Warehouses are fully briefed on all new customer requirements, new customer on-boarding and Logistics requirements.Sales Order Management

  • End to end management of global Sales Orders, including all communication to Customers and Warehouses
  • Ensure all global Sales Orders are in the KMI order system within 24 hours (48 hours during busy periods)
  • Allocate/plan stock for specific Sales Orders where necessary to achieve seamless supply of goods and ensure maximum sales revenue
  • Co-ordinate direct deliveries to customers together with warehouses - including booking-in deliveries with customers via e-mail/telephone where necessary
  • Fully own all relevant despatch paperwork required for UK/International shipments
  • Ownership of planning for Christmas peak Order Processing period
  • Fully own management of stock/delivery related issues to achieve effective resolution
  • Work proactively with Commercial, Finance & Supply Chain Teams to minimise order delays
  • Manage the customer relationship ensuring customers are engaged with stock and delivery updates
  • Fully own flow of Sales Orders to consistently achieve COTIF deliveries
  • Completely independently collaborate with Supply Chain and Commercial to gain an understanding of forecast sales and potential customer orders, highlighting risks to achieving customer expectation
  • Oversee day-to-day delivery mechanisms between the warehouse and the customers, focusing on delivering exceptional customer service
  • Drive effective long term relationships with customers and key external partners including suppliers and warehouses
  • Completely independently research, recommend and implement solutions to ship orders faster from the warehouses
  • Processes & Procedures
  • Review Routing Guides from new customers to ensure there are no risks to deliver requirements
  • Fully accountable for on-boarding new customers and briefing warehouses on customer requirements including labelling requirements, packaging details, delivery details and paperwork requirements
  • Completely independently monitor service level performance from warehouses in relation to Pick & Pack, recommend and implement changes to deliver exceptional customer service
  • Own all planning to pre-empt potential risks and proactively solve issues as they arise
  • Completely independently complete month end global tasks within the set timeframe
  • Fully accountable to create and maintain documents for all processes and save on a centralised system
  • Fully own daily, weekly, monthly and ad-hoc Sales Order reports and circulate to relevant departments
  • Recommend and implement changes to Sales Order processes to ensure KMI are providing best in class service
  • Ensure handover points between Sales Order processing and other parts of the business are clearly in place and are effectively managed.
  • Manager Development
  • Fully own day to day management of the Sales Order team, ensuring they are clear on objectives and understand any development gaps and provide support where necessary
  • Instil a sense of ownership, accountability and urgency in the Sales Order team
  • Fully own communication and tracking of team KPI’s
  • Completely independently create an on-boarding process for all new team members who join the Sales Order team
  • Fully own relationship building with peers, customers, suppliers and warehouses work on verbal communication and tone.
  • If you are interested in applying for the role, wed love to hear from you. Please do send in your CV. Required skills
  • Beauty
  • Microsoft Excel
  • Sales Order Processing
  • Manage Client Relationships
  • Keyskills :
    Beauty Microsoft Excel Sales Order Processing Manage Client Relationships

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