RPA Platform Support Engineer, Central Business Services, Enabling Functions London / Regions

Job Description

Your opportunityThis is an exciting and unique opportunity for someone with strong technical skills who cares about making sure services are running smoothly and are meeting the business needs. Your role The role will be responsible for the continuous management, support and maintenance of our Robotic Automation Platforms (AA/UiPath/BP). The candidate should have experience of working in a multi-disciplinary team, familiar with standard operational tooling and be capable of being hands on with the RPA platforms and services. They will be expected to have good interpersonal skills; able to interface with technical colleagues, wider operations teams and business users. Responsibilities: • Play a key role in transitioning our existing on-prem RPA instances to our (AWS/Azure) public cloud environment • Act as 3rd level support for our RPA services, triaging issues and working with business owners, developers, operational teams or vendors to resolve. • Ensures the day to day smooth running and administration and monitoring of the platforms • Engage with business users to understand current issues, changes and improvements. Your work, your choice At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you. Location: The role is located in our London offices or Regional Hubs. Work pattern: This is a permanent, full time contract opportunity. Standard working hours apply with occasional out of hours cover, however we encourage careful consideration of agile ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. Your professional experienceEssential • Strong Experience of Windows Systems Administration • Experience of installation, administration, upgrade and support of business applications. • Excellent understanding of common IT infrastructure, application, networking and database concepts • Experience working with Azure, IaaS, SaaS, PaaS etc • Windows Server 2012+, Active Directory (AD), Hyper-V etc • Creating Systems & Infrastructure Diagrams, SOWs, HLD, LLDs • Ability to document clearly and concisely Desirable • Hands-on RPA platform management experience (preferably Automation Anywhere, UIPath or BluePrism) • Ability to self-manage, self-motivate and quickly learn-as-you-go new systems or technologies • Experience of working in multi-disciplinary teams across different technology stacks • Able to collaborate with others and navigate hierarchies to get things done • Understanding of public cloud infrastructure (AWS/Azure) and virtualized infrastructure • Excellent grasp of IT security principles and best practice risk approaches • Understanding of Load Balancing technologies and principles • Sound understanding of Networks • Sound understanding of ITIL framework (particularly change management) • Sound understanding MS (Azure) Active Directory, Identity and access management, working in privilege access model. • Sees problems as challenges to overcome with a desire to learn and develop skills Your service line: Enabling Functions At Deloitte, were all about making an impact that matters, together. And nowhere is this moreapparent than among our 2,000 strong Enabling Functions teams. With our combined specialist skills and business partnering expertise, we provide all the essential strategy, support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. So not only will you be providing world-class support to our internal clients, youll be making an impact for all the hugely influential organisations Deloitte works with too. Covering all our distinct areas: Human Resources, Clients & Industries, Finance & Legal, Central Business Services, National Quality & Risk Management, Technology & Digital Services, and Real Estate, the opportunities here are vast. And whats more, you can grow your career in whatever direction you choose. Well support you all the way. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process. About Deloitte Our Purpose & Strategy To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, its about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent. What do we do Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world. Beyond the UK: Deloitte North and South Europe The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Central Mediterranean (Italy, Greece, Malta), Ireland, the Middle East (Bahrain, Cyprus, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestinian Ruled Territories, Qatar, Saudi Arabia, United Arab Emirates, Yemen), the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,700 partners and over 50,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people. What do we value What brings us all together at Deloitte Its how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and