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Risk User Support Analyst

eFinancialCareers
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Our investment banking client has been present in the UK for more than 150 years, theyre a long-term partner to British business. Today, the Group is formed of 10 divisions and employs 9,300 staff based in 21 core locations right across the country. Theirrole is simply stated: help clients achieve their goals by combining local know-how and global reach. In so doing, they seek to make a positive, sustainable contribution to both the UK economy and society. On behalf of this organisation, AMS are looking for a Risk User Support Analyst for a 6 months contract based in London (Hybrid, 3 days per week in the Office).Purpose of the Role:As Risk User Support Analyst you will play a pivotal role in our dynamic team, collaborating closely with Traders to ensure accurate risk support and adherence to SLAs. You will work on UNIX and Windows operating systems to effectively support our Risk Userteam.Responsibilities of the role:As a Risk User Support Analyst you will be responsible for:

  • Provide first class support to all users of the system in a timely and efficient manner.
  • Liaise with the developers to communicate issue raised by the business.
  • Improve and maintain a knowledge base regarding support issues and their resolution.
  • Build a working knowledge of the systems and business area in order to provide a high level of support.
  • Work with the rest of the global team to ensure they are all able to adequately provide a high level of system support.
  • Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests.
  • Track issues effectively using ITIL approved methodology (incidents, changes, requests and problems).
What we require from the candidate:
  • Experience working with Linux/UNIX and Windows systems.
  • Understanding of Python coding.
  • Experience in ServiceNow (ITIL).
  • Experience in the financial industry and understanding of market terminology.
  • Experience in Risk and supporting Users and Traders.
Next stepsIf you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. This client will only accept workers operating via an Umbrella or PAYE engagement model.AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

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