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| Job Location | London |
| Education | Not Mentioned |
| Salary | £35,000 - £39,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract, full-time |
Resource Planning Analyst (Ref: 2324)Greater London (12 Month FTC)£35,000 - £39,000 + Benefits**** THIS ROLE IS A 12 MONTH FIXED TERM CONTRACT ****The CompanyPact are delighted to be supporting an organisation that touches and makes a difference to thousands of peoples lives every day across the UK, that is looking for an experienced Resource Planner to come on board and deliver fantastic planning capability across this newly created team.The RoleThe Resource Planner will be responsible for delivering scheduling and forecasting capability across both front and back office environments within inbound and outbound contact channels.You will be responsible for planning in both WFM and Excel and work with stakeholders to deliver best in class planning across the contact centre operation.Key Responsibilities- Create effective resource planning models for forecasting, scheduling and workload allocation to meet service level.- Work with outbound team to support and analyse performance and drive results through effective forecasting and resource allocation.- Production of management information reports, providing analysis insight and understanding into the wider operational performance.- Work with all relevant stakeholders providing a seamless scheduling and reporting process.About You- Experience of resource planning within a contact centre environment including expert level scheduling and forecasting.- Experience of planning within both front and back office environments across inbound and outbound. Outbound within collections is highly desirable.- A self-starter, who can hit the ground running and take lead in conversations with stakeholders within the operation.- Expert level experience of using WFM technology (Calabrio a plus) and ability to also build forecast and schedules using Excel.- Understanding of the contact centre and its drivers and the wider implications of the levers from a commercial standpoint- Work well as part of a team but also take the LEAD and OWN the planning piece across your particular department.This is a great opportunity to work with a fantastic hiring manager who is passionate about planning and wants to make this new department flourish, which one you could be a part of!If you would like to learn more about this opportunity, please forward your CV by applying via the link provided.We look forward to hearing from you!**** THIS ROLE IS A 12 MONTH FIXED TERM CONTRACT **** Required skills
Keyskills :
Back Office Contact Centre Fecasting Resource Scheduling