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| Job Location | London |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
exciting new direction, offers opportunities, support and rewards that will take you further. We are currently seeking an experienced individual to join this team in the role of Category ManagerPrimary Responsibilities:•Support Relationship Managers and Relationship Advisers in meeting the day-to-day banking needs of clients including,client queries, account maintenance and product modifications, dormancy and inactive account management, complaints, complex fee investigationsand mandate supersede requirements • Undertake daily identification, research and tracking to resolution of unauthorised overdrafts. • Ensure data integrity is maintained/enhanced when completing workflow tasks by inputting comprehensive and ordered client information in a timely manner into HIB systems. • Proactively collaborates with the Relationship, Operations, Financial Crime, Client Service, and Risk & Compliance teams, both locally and globally.Requirements:Excellent client service experience Successful track record working with commercial clients and the relevant types of products and service solutions available to commercial clients- Strong understanding of banking and a knowledge of the Financial Regulatory environment e.g. AML, Data Protection is desired, but not essential Able to manage and coordinate workflow across multiple teams, communicate effectively across the business and complete assignments accurately and within designated, often pressurised, time frames Hard-working, self-motivated and able to work independently in a team-oriented environment Detail oriented and ability to prioritize assignments and workload Good working knowledge of Microsoft packages, Excel, Word, CRM etc desirable, although not essential