Project Workflow Coorindator - Hybrid working - £45,000

Job Description

Were looking for a Project Coordinator with workflow experience to support a Presentations and Creative Team. This is a hybrid role.As Workflow Project Coordinator you will manage the resource allocation and scheduling and work for the Presentation team. You will have an understanding of Presentations and MS Office and the ability to interpret and communicate client briefs to the Presentationteam. As the Project Coordinator you will be the teams first point of contact for the client, prioritising projects and ensuring right first time delivery. This is a client facing role.The Best PeopleOur client is passionate about their people. They will develop, inspire, and create opportunities to progress and develop, adding value to the business and their customers.Customer FocusedThey are committed to listening and responding actively to their clients needs, building lasting relationships to deliver exceptional brand experiences and improved workplace performancefor some of the worlds leading brands.ConfidentOur client is confident in their ability to deliver the very best in all they do, holding themselves accountable for results by delivering an improved employee experience that drives better business performance for their clients. Their people are at theheart of their business and they believe in hiring a diverse workforce to contribute continued innovation and growth.EmpoweringOur client will empower their teams to deliver with care, dedication, and precision, challenging the status quo and finding innovative ways to grow their business and invest in their people. They encourage healthy debate and differences of opinion.InspiringOur clients aim is for all their staff to inspire each other in their work, and give inspiration to their clients, fulfilling their promises of high-quality delivery in everything they do.KEY RESPONSIBILITIES:

• Interpret and communicate client briefs to the presentation team.
• Liaise with clients to achieve accurate and achievable deadlines, renegotiating where necessary.
• Provide the first level of support for client queries, involving Operator/Designer or the Presentations Team Leader when necessary.
• Maintain and develop strong relationships with clients in order to understand and manage their requirements.
• Provide feedback to clients regarding the progress of their jobs.
• Develop an excellent knowledge of the clients brand, challenging off-brand output where appropriate.
• Attend client briefing sessions for regular jobs, delegating to a Presentations Operator/Designer for smaller jobs or to the Creative Project Coordinator for creative complex design projects.
• Provide constructive feedback concerning procedural and other operational issues to the Presentations Team Leader.
• Monitor staffing levels and utilisation rates and advise the Presentations Team Leader about optimal staffing.
• Coordinate third party suppliers and Paragon procurement colleagues to deliver output.
• To achieve at least 75% of billable time
• Carrying out billable production tasks at least 25% of the time
• Prioritise workload and pre-empt delays and problems.
• Deal with client requests in a courteous and positive manner, even when under pressure.
• Accurately record jobs in and out of the Inbox using the workflow system.
• Ensure a smooth workflow job lifecycle in accordance with service level agreements.
• Use team workflow systems to ensure real-time monitoring of jobs and accurate reporting of workload.
• Ensure updates and revisions to requirements are communicated to relevant team members.
• Communicate effectively with external suppliers in all scheduling, briefing or delivery tasks.
• Ensure Presentation team quality control procedures are followed. Assist in Quality Control of output.

COMPETENCIES:

• Highly organised, motivated and responsible with a keen eye for detail and presentations and document knowledge.
• Demonstrable experience in related industry.
• Strong written and verbal communication skills.
• Ability to combine professionalism and good humour with a proactive approach.
• An inclination to take control of situations, pre-empt problems and provide solutions.
• A calm and confident manner and a positive can-do attitude and a flexible approach.
• Comfortable working in a corporate client environment, including dressing appropriately for a client site.
• The flexibility to undertake overtime when required.
• Strong experience in MS Office and Acrobat.
• Familiar with working to tight corporate design guidelines while providing the highest level of customer service.
• Excellent time management skills.
• Location: City office near Liverpool Street
• Office based 2/3 days a week and Working From Home 3/2 days a week
• Working hours: 10am-6pm
• Four weeks probation period where the candidate should be able to demonstrate:
• 100% jobs meeting the deadlines and completed in the time estimated for the project.
• Quality of work is 98% error free.
• Carrying out billable production tasks at least 90% of the time.

Taylor Burlington Associates is an equal opportunity employer. We welcome applications from people of all backgrounds. All qualified applicants will receive considerations for employment without discrimination to age, disability, gender reassignment,race, religion or belief, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity, the protected characteristics under the Equality Act 2010.Please note that due to a high volume of applicants that we will respond to candidates who match the criteria set by our clients. We strive to respond to all successful candidates within 48 hours.

Keyskills :
BriefingPresentationsWorkflowMulti TaskingDesign