Production Support Manager

Job Description

Production Support ManagerThe RoleWe are seeking a highly motivated manager to join our 3rd line Production Support team within Man Technology. This is an outstanding opportunity to join one of the largest alternative asset managers in the world. Technology is central to Man’s business strategyand we are constantly looking to improve. Our culture embraces change, and change is the norm rather than the exception in a fast moving organisation and industry.The Production Support team work alongside our software engineers to build, maintain, and support the complex systems that support Man Group’s central departments and platform. You will be working alongside colleagues in Operations, Compliance, Risk andSales & Marketing to support our traders, portfolio managers and, most importantly, our clients. The team are embedded within our software engineering organisation so that we quickly achieve the best outcomes for our customers. They are a 3rd line team expectedto dig into logs, SQL tables and queries, look through source code, troubleshoot infrastructure, and pour through performance metrics – and to help build the tools to make all of those things easier.Our TechnologyWe primarily use Microsoft Infrastructure, we use Windows servers, our code is primarily written in C#, we use Microsoft SQL Server, Kafka and MSMQ for messaging, Octopus for continuous integration, Nagios & Grafana for monitoring and visualisation, ELKfor log shipping and monitoring. Increasingly our systems are becoming interoperable with our large open-source Linux and Python stack. Our technology list is never static: we constantly evaluate new tools and libraries.Working HereMan Tech has a small company, no-attitude feel. It is flat structured, open, transparent and collaborative, and you will have plenty of opportunity to grow and have enormous impact on what we do. We are actively engaged with the broader technology community.

• We host and sponsor various meetups in the UK
• We open-source some of our technology. See https://man-group
• We regularly talk at leading industry conferences, and tweet about relevant technology and how we’re using it. See @ManQuantTech

We’re fortunate enough to have a fantastic open-plan office overlooking the River Thames, and continually strive to make our environment a great place in which to work.

• We organise regular social events, everything from photography through climbing, karting, wine tasting and monthly team lunches
• As well as PC’s and Macs, in our office you’ll also find numerous pieces of cool tech such as light cubes and 3D printers, guitars, ping-pong and table-football, and a piano.

We offer competitive compensation, a generous holiday allowance, various health and other flexible benefits. We are also committed to continuous learning and development via coaching, mentoring, regular conference attendance and sponsoring academic and professionalqualifications.Technology and Business SkillsWe strive to hire only the brightest, best and most highly skilled, passionate technologists.Essential

• Proven experience in a management or team leadership role within an Application or Production support function
• A strong track record of managing the availability and performance of a complex application ecosystem
• Knowledge of financial markets, asset management processes, and market data
• A good understanding of core Infrastructure components supporting an application and approaches to troubleshoot them – Windows, Linux, Kafka & MSMQ, load balancing
• Scripting ability in languages such as Python, PowerShell or Go.
• Working knowledge of one or more relevant database technologies e.g. SQL Server, PostgreSQL, Oracle, MongoDB
• Proficient with a range of monitoring and observability tools such as Nagios, Prometheus, Grafana, the ELK stack
• Good understanding about IT Service Management principles and how to integrate them with modern software engineering practice

Advantageous

• Ability to read, debug, and write C# and SQL
• Understanding and experience of implementing SRE and DevOps practices to improve support
• Vendor management

Personal Attributes

• Strong academic record and a degree with high mathematical and computing content e.g. Computer Science, Mathematics, Engineering or Physics
• Intellectually robust with a keenly analytic approach to problem solving
• Confident communicator; able to remain calm under pressure, and collaborate and drive change with cross-functional teams
• Strong interpersonal skills; able to establish and maintain a close working relationship with analysts, portfolio managers, traders and senior business people alike
• Self-organised with the ability to effectively manage time across multiple projects and with competing business demands and priorities
• Demonstrable passion for technology e.g. personal projects, open-source involvement
• Focused on delivering value to the business with relentless efforts to improve process