Presales Consultant

Job Description

Company OverviewFounded in 2006, RFI (Retail Finance Intelligence) Global is a data-driven insights provider and thought leader to the global financial services industry. Specialising in data and information gathering, customerbased insight generation and business decisionsupport for the worlds leading FS providers, RFI Global also work with challengers, disruptive market entrants, fintech and payment solution providers.RFI Global has a global portfolio of blue-chip clients including banks such as HSBC and Standard Chartered; payment providers VISA, Mastercard and Amex; as well as fintech firms such as PayPal and Square. Additionally, RFI Global is making inroads into bigtech firms, with clients such as Apple and Facebook being developed at a local market level.Serving some 500 clients across 48 global markets, RFI Global operates with a headcount of 100 staff across four regional offices (Sydney, London, Singapore, and Toronto).RFI Global delivers a distinctive and bespoke solution - a hybrid model at a more competitive price point than their peers. An industry-leader, they offer differentiated and unique research and analysis, providing detailed, actionable insights upon whichtheir clients can make informed decisions.On 16th November 2020, RFI Global announced that they had received a strategic growth investment from Los Angeles based private equity fund, Diversis Capital Partners. This investment is fuelling RFIs rapid growth ambitions and is instrumental in the buildout of the companys DaaS offering.Job Tite: Presales ConsultantRole HighlightsRFI Global is developing a new product offering in addition to the existing council offering (syndicated market research presented to clients in a report format). This Data-as-a-Service product enables clients to self-serve and access the data directly,in order to get additional insights and combine it with their own data for reporting and analysis purpose.This is a customer-facing role where you will be in charge of managing pilots with customers, conducting proof of concept trials and demonstrating the solution working alongside the sales team. You will provide technical support to the sales team and workwith the customers to propose solutions to fit their needs and requirements.Organisational Alignment

• Reports to the Lead Product Manager
• Work closely and collaboratively with the global and local sales teams (account managers) and client success
• This position isnt assigned to a particular geography and type of account, but is rather expected to support the business globally based on business priorities
• This position requires flexibility to work across time zones, especially Australia i.e. early mornings or late evening calls for UK-based candidate
• May also include travel to customers premise when it is safe to do so

Key Responsibilities:

• Manage the conversion of pilots in new and existing customer sales from initial opportunity through to results
• Provide support for the sales team
• Deliver high quality demonstrations of their complex software offerings
• Provide ROI analysis to the customers
• Provide customers with business cases and solutions that fit their needs
• Understand the commercial and operational needs of the customers
• Support the sales team with tenders/RFPs
• Be seen as a product expert

Candidate Requirements:

• At least 2 years of experience working within a pre sales / solutions engineer / customer excellence / customer experience position within a SaaS company
• Proven experience in demonstrating software solutions to potential and current clients
• Ability to deliver proof-of-concept and demonstrate ROI to customers based on their needs
• Strong customer centric approach
• Technical skills include data analysis, BI and data transformation tools
• Familiarity with BI tools, database management and data analysis
• Curiosity to learn about financial services and RFi Groups data to build a whole new business line for the company

Benefits:Our perks include, but are not limited to flexible working arrangements, regular employee awards, birthday levale and monthly social events.As an RFI Employee, youll also enjoy:

• Defined training pathways for career progression
• Rapid progression for high performers
• Training secondments to other RFI Global offices
• A non-hierarchical open team environment with ready access to senior staff
• 25 days leave per year + public holidays and birthday

Commitment to EDIRFI Global are highly inclusive in nature and take their role of encouraging diversity in the workforce seriously. The group takes pride in having an executive team made up of 50% female leaders and 50% male. As well as celebrating ethnic diversity, withemployees from all over the globe.Nationalities include: American, Australian, Belgian, Chinese, English, Filipino, French, German, Greek, Indian, Irish, Korean, Latvian, Lithuanian, Malaysian, New Zealander, Pakistani, Peruvian, Polish, Singaporean, South African, Spanish, Swedish, Taiwaneseand Vietnamese.

Keyskills :
Data AnalysisPre-salesSoftware SolutionsData TransformationBI tools