Practice Support Executive

Job Description

Practice Group / Department: Environment, Safety & Planning Leadership - EMEA Job Description Were Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. As well as the relevant skills and experience, werelooking for people who are innovative, commercial and value the work that they do. To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realizetheir full career potential. We value difference and actively promote a culture of respect for each individual, encouraging and creating inclusion. Our new hybrid working model allows our people to have more flexibility in the way they choose to work fromboth the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s healthand overall wellbeing. Our London office is currently recruiting for Practice Support Executive. As well as the relevant skills and experience, were looking for people who are innovative, commercial and value the work that they do. We celebrate multiple approachesand points of view and believe diversity drives innovation, so were building a culture where difference is valued.The RoleThe delivery of high end legal services is becoming more complex and sophisticated. This is being driven by new ways of structuring teams, the incorporation of new disciplines like legal project management and the use of new technology. This role will belocated in our London office and you will be responsible for providing high value dedicated support to fee earners across the business. The role sits within the Practice Support Office, aimed at ensuring that our fee earners and clients receive the highestquality support and service delivery.Key ResponsibilitiesClient facing / Administration

• Builds an understanding of the nature of the team and fee earners work and plays an active role in the support that you can deliver e.g.: getting to know their clients; building relationships with the clients and their PAs; and proactively arranging regularcatch ups for your fee earners and ensuring outcomes are followed up on
• Attends fee earner/client requested meetings to take minutes and follow up on any action points
• Acts as a subject matter expert for piloting of new technologies and processes
• Manages demanding and complex diaries and inboxes, using own judgement to prioritise and deliver efficient scheduling of meetings and proactively resolving potential clashes and preparing any necessary paperwork
• Organises complex travel and prepares full door-to-door travel itineraries
• Manages team SharePoint site, including updating any material documents that are already on the site
• Manages a varied workload, balancing different demands and deadlines
• Drafts internal and external communications ensuring it is delivered through the appropriate methods to capture the recipients
• Proactively builds relationships across the business both within fee earning and business services teams

Matter Management and Billing Support

• Providing full matter management support including opening new client/matters successfully; assisting
• with first draft of Engagement Letters; submitting further changes via matter managements forms when necessary; file/matter closure; archiving of closed matters
• Provides support to and work with the Legal Project Management team as they support partners with matter related tasks throughout the lifecycle of the matter i.e. supporting fee earners with matter management, matter openings, reporting, billing etc
• Creating reports for partners utilising SAP tiles and LPM PowerBI dashboards
• Bill reviewer, taking responsibility for quality and accuracy
• Liaise closely with WIP Controllers in respect of all billing instructions particularly in relation to high value/profile matters and/or matters with tight budgets
• Keeping accurate records of expenses/disbursements/fees for client billing, liaising with billing department to monitor payment of fees and responding to internal and external requests for back up documentation and further information. Being proactive andknowing where bills are in every stage of the process is of paramount importance
• Managing local counsel invoices
• Managing client PO numbers
• Weekly check of pending and held files

Business Development / Marketing

• Works with fee earners, marketing and business development teams to ensure regional objectives are met. This includes, but is not limited to, client development, profile raising, marketing and communications (including online and content marketing), pitchingand event management
• Captures and logs pitch opportunities
• Ability to do first draft pitches utilising information available internally
• Proactively updates fee earners CV’s on a regular basis and ensures they are loaded onto the system
• Provides technical support, ensuring the layout of the documents is correct and to a high standard including adapting presentation formats and producing placemats, and liaising with the brand and design team where appropriate
• Ensures follow up is sought from client post pitch; track and act on actions which arise; assess how feedback can be used to drive behavioral change
• Provides support in relation to business development events relating to the team / department and be responsible for assisting with follow-ups

Team / Admin Support

• Post completion support
• Provides support on preparing bibles using PDF Docs Binder and Litera Transact
• Managing and/or providing support on arranging client events and training
• LMS, creating new training events for the knowledge team and updating training records
• Arranging annual team away days and team events taking into account team budget
• Providing collaboration support across all teams and being flexible to provide direct support to a specific team when needed
• Specialised document work support i.e. BIMCO SmartCon to prepare documents
• Utilises a workflow tool to undertake requests and delegates tasks to appropriate support teams when relevant
• All other tasks associated with the need of the team to ensure support is being delivered effectively

General approach Supports fee earners throughout