PMO Manager

Job Description

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyones chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, genderidentities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.Job Title: PMO Manager Duration: 2 months, extensions likely Location: RemoteSalary: £500-£550 per day via UmbrellaMy client who is an international electricity company and a major player in the energy sector and a key contributor to achieving the UK governments renewable energy targets is currently looking for a PMO Manager on a 2-month contract based from home with occasionaltravel for meetings.Role Overview:The Customer Excellence Programme Office Manager is the control tower for Customer Excellence, collaborating with the Director and leadership team. You will lead the program office, overseeing strategic delivery, governance, and reporting on initiatives likeConnections, PSR, Digitalization, and Contact Centre. This role influences the success of Customer Excellence delivery, impacting customer-centricity, channel shift, scores, and efficiency savings. Reporting to the Director of Customer Excellence, the roleinvolves close collaboration with various teams, offering an opportunity for career development in change management.Key Accountabilities:

• Collaborating with Customer excellence and other department leaders to define, prioritize, and develop projects.
• Planning project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables.
• Accurately documenting the projects creation, development, and execution as well as documenting the projects scope, budget, and justification.
• Analysing financial data, including project budgets, risks, and resource allocation.
• Providing reports and budget outlines to Executives.
• Overseeing the development of the project, leading meetings and ensuring that team members are carrying out their tasks efficiently while upholding the companys standards.
• Drafting and implementing project management office policies and processes.
• Evaluating projects to ensure they are meeting company standards, adhering to budgets, and meeting deadlines.

Knowledge Skills and Experience Required:

• Passionate belief in the importance of the delivery of excellent customer experience and exceeding customer goals and scores. Aligned with NG Vision and values. Committed to embedding customer- centricity so that it becomes a primary way of working forNGED.
• Able to steer meetings, challenge agreements, minute key points and prepare reports for all levels in the organizing (including for NG CEO and NGED President)
• Able to work well with colleagues to de-risk work and problem solve at speed.
• Entrepreneurial, efficient, engaging, results driven. Able to see opportunity and influence others to take up opportunities.
• Self-starter, able to operate and deliver with minimal day to day guidance.
• Drive, enthusiasm, resilience, and determination. An effective problem solver, practical.
• Forward focused. Able to proactively identify and mitigate risks.
• Ambitious to meet targets, comfortable challenging self, and others. Gravitas to operate at all levels including senior.
• Courageous, curious, asks great questions, challenges well, resilient, future focused.
• Able to steer change, overcoming resistance and hierarchically driven perceptions.
• Self-assured, coupled with the humility to listen, learn, and self-reflect, welcoming critical feedback.
• Skilled at challenging and holding others to account, irrespective of seniority.
• Organised, and able to organise, and engage others from across the organization, at all levels.
• Skilled in understanding others. An effective and influential communicator and networker, able to influence at all levels. Strong diplomacy skills to ensure ability to react sensitively to the different situations and contexts in different cultures withinthe organization, and the flexibility to adapt solutions accordingly.
• Strategic, commercially, socially, and politically astute. Excellent communication and engagement skills. Excellent written and verbal communication skills. good analytical and organizational abilities.

If you think you have the experience and knowledge, please apply with your CV right now for instant consideration!To Apply:Submit your up-to-date CV for instant consideration. If you do not receive a response within 48 hours, your application may not have been successful, but your details may be kept for future opportunities.Pontoon is an equal opportunities employer.

Keyskills :
reportingprocess mapping