Performance & Quality Manager

Job Description

Inquilab Housing Association Performance & Quality Manager West London Badenoch + Clark are proud to be partnering with Inquilab Housing Association to recruit for their Performance & Quality Manager. Inquilab provide social housing, housing related services and home ownership products for a wide range of London communities. This role will involve the development and provision of performance management information to the Executive and Leadership Teams, Board and business leads to improve performance and aid decision making.Previous exposure to working within a Housing Association will be essential for this position.Key Responsibilities and AccountabilitiesYou will:*Oversee delivery of Inquilabs performance monitoring framework, working with operational managers to identify reporting improvements and using a broad corporate perspective to find opportunities for innovation, better co-ordination and service improvement*Responsible for the production, collation, analysis and reporting of performance information including the periodical review of performance indicators and customer satisfaction surveys/polling/data (Business Performance Management Framework). *Highlight any data quality issues as appropriate and ensure that corrective action is taken. Work with the IT and Data Manager on identifying and implementing the appropriate solutions. *Provide and analyse performance and statistical information for the Board, Executive and Leadership Team to inform business decisions and support specific projects and business imperatives. *Identify opportunities for improvements in process, systems and technology use and risk mitigation to ensure compliance and assurance across the organisation.*Build and maintain relationships with business leads across Inquilab, explaining performance information as required and working with senior managers to resolve issues and anomalies and improve services. *Design and deliver training and on-going support to staff on the use of performance data and the use of performance reporting tools. *Ensure the accurate and timely submission of statutory returns, specifying reports and liaising with colleagues to obtain information. Identify and implement corrective actions to systems arising from the SDR process.*Lead on the timely submission of data for external benchmarking, to Local Authorities and other stakeholders, ensuring proper adherence to criteria.*Work closely with IT and business user teams to promote best use of existing systems and to ensure that new systems comply with corporate data quality and performance reporting requirements. *Drive and co-ordinate implementation and monitoring of Inquilabs value for money strategy*Proactively participate in staff engagement activities; e.g. roadshows, staff conferences, consultations / people management group sessions and managers events*Embrace, champion, role-model and uphold the culture, values and behaviours that drive the achievement of the organisations ambitions and goals*Highlight any data quality issues as appropriate and ensure that corrective action is taken.*Design and deliver reports to assist with the collation of performance reports, statistical regulatory returns and benchmarking submissions. *Test new bespoke reports and audit and modify existing reports, ensuring that Performance Indicators are produced in accordance with the specifications*Work in partnership with stakeholders to understand their performance reporting needs; analyse, design, document and implement themStandard responsibilities Adopt and comply with Inquilab values, policies and procedures, and regulatory frameworks including: *Code of Conduct*Health & Safety*Data Protection, privacy and use of IT resources*Regulatory standards and probity*Risks and internal controls framework*Human Resources policies and proceduresEquality and diversityEducation/QualificationsEducated to degree level or equivalent Relevant professional qualification and/or technical qualificationKnowledge and skills requiredAbility to understand a wide range of business activities in detailAbility to work methodically with excellent planning and time management skills Ability to use IT effectivelyKnowledge of databases and ability to interpret the impact of different systems on data management Ability to analyse and map business processes Good knowledge of Data Quality principles Excellent interpersonal communication and promotional skills, with the intelligence and credibility to influence colleagues and managersExcellent written communication skills Experience requiredGood administrative and organisational skills Experience of analysing complex information and understanding implications for the business Experience of writing and presenting a range of reports, policies and procedures clearly and succinctlyExperience of co-ordinating programmes of work, preferably in a complex organisation Experience of working collaboratively across different business areas Experience of managing staff How to applyPlease apply online today or alternatively contact Jemma Tilbrook on , for more information. Closing date for applications is 12th June 2020.Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Badenoch + Clark. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: Required skills

operations

KPI's

quality

performance

housing management

dashboards

Keyskills :
operations KPI39;s quality perfmance housing management dashboards