People Advisor

Job Description

Weve got big ambitions and a clear vision for the future. Were loyalty pioneers creating the worlds most rewarding experiences for our people, our partners and our 35 million customers.These are exciting times for the global loyalty sector. Weve come so far, but there is much more we want to do. Were a place of high performance with heart, where you can expect a culture of collaboration and experimentation in a transparent and continuousfeedback environment. Our teams are full of highly aligned, outcome-focused people. You get big remits here with a chance to make a big impact.Our People Team purpose is to help create a workplace environment where our colleagues can grow, thrive and be their true authentic self so they can do their best work for our customers. Sounds simple, but those in the know understand this involves a clearpeople plan with many elements working in harmony together.Were going to:

• Evolve our culture making IAG Loyalty an even more fulfilling and brilliant place to work where everyone belongs
• Bring the very best talent into our club and create the environment and opportunity for all to thrive
• Put in place a colleague experience which focuses on the outcome and the impact, not the process and the task

Role at a glance As People Advisor you will be responsible for delivery of a full range of people services as part of our People Operations team. One of the main roles is being a coach and facilitator to colleagues and leaders, supporting them to take ownership and growtheir capability in people responsibilities.What youll be doing:

• Youll be part of a talented People team and youll be an integral part of our People team community and mission.
• You will give first rate coaching, advice and guidance on people matters to our people managers and colleagues across our Head Office (UK and Spain) and Contact Centre
• You will provide efficient and effective end to end management of employee relations matters and HR cases (including disciplinary and grievance, performance and absence management, redundancy and TUPE)
• Youll deliver an exceptional onboarding experience for any new joiners ensuring they have access to all the information required to enable a positive, seamless start to their IAG Loyalty career
• You will work collaboratively with the People Systems, Reward and MI Manager to drive a seamless candidate and colleague experience for all HR interactions, always looking for areas for automation and improvement
• You will support the People Partners operational needs and provide insightful feedback and input to help them, and the broader People team deliver dynamic people solutions
• You will develop and maintain a framework of guidelines for our colleagues which enable accountability and high standards of working, underpinned by employment law principles
• As you would expect, this role will still require some HR & recruitment administration activities so you will do this in an efficient and accurate way supporting your fellow People Operations colleagues and the broader People Team as required, whilst alwayslooking for process efficiencies

The Person:

• You will be confident working in a varied, fast paced role and committed to delivering excellent HR advice to colleagues at all levels often within tight time frames
• You will be naturally curious and creative, and brave enough to challenge the status quo when it comes to our processes and procedures with a focus on a value add colleague experience at the core of everything you do
• You will be an expert in employee relations and well versed on employment law & HR policy and be used to applying this in different situations and circumstances
• You will have a commercial focus and will constantly look at new ways to improve our colleagues experience in any HR interactions
• Your ability to handle confidential and sensitive data will be unquestionable and you operate with sensitivity and professionalism at all times
• Youll develop strong, collaborative relationships with colleagues at all levels within IAGL, across other OpCos and with suppliers
• Youll possess strong influencing skills and wont be afraid to challenge upward
• You will be resilient and organised, have an excellent attention to detail and work confidently on MS Office platforms
• You will be CIPD qualified or will bring relevant experience working in a progressive HR Team
• You will bring energy and expertise to cross functional projects within the People Team and across the business
• Were moving to agile across all business areas and were building our knowledge and experience to work in this way in the People Team- you dont need to be a ready-made expert but will have the growth mindset needed to move to this way of working whereappropriate

What we can offer you:

• Annual Bonus (dependant on Company & Individual Performance)
• Company Pension
• Private Health Care
• Travel Insurance
• Exciting global travel industry discounts including flights with hotels, rail, cruises & tour operators also available through travel providers
• One non-contractual Annual Bookable Travel Concession for employee, partner and dependants after 12 months service.
• Unlimited standby and premium standby fares for you and your nominees on the full BA network and numerous other partner airlines
• Discounts on BA flights and holidays from day one for you, your friends and family
• Life Assurance
• Cycle scheme
• 4 weeks abroad working allowed
• 25 days annual leave, plus 2 days charity leave and a day off on your birthday
• New Joiner Avios/Birthday Avios/Thank you Avios

Where you will work:Youll be based out of IAGLs London office (Thomas House, Eccleston Square, London). We have a flexible working policy where a blended approach is encouraged, with the focus on being in the correct location for the work that needs to be undertaken. Thiswill involve a mix of office and home workingInclusion and diversity are integral to the success of IAG Loyalty. We continuously encourage an organisational culture where colleagues with varying perspectives, life experiences and backgrounds can work together to achieve their and the organisationspotential.