Pensions Member Administration Manager

Job Description

Pensions Member Administration ManagerSome careers open more doors than others!Are you looking for a career that will unlock new opportunities Join HSBC and experience the possibilities! Whether you want a role that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewardsthat will take you further.As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and supportwhen you return to work, and a contributory pension scheme with a generous employer contribution.We are currently seeking an experienced individual to join the HSBC Bank Pension Trust (UK) team in the role of Pensions Member Administration Manager who will report to the Trustee Chief Operating Officer.The role holder will manage the administration aspects of the HSBC Bank (UK) Pension Scheme ("the Scheme") on behalf of the Trustee Board working closely with the third party pensions administration service providers, dealing with scheme member-related queriesand complaints and supporting the delivery of the Schemes communication strategy.In this role, you will: Manage the day to day operation of the Schemes pension administration service delivery to the Schemes members. Work in conjunction with the appointed third party pensions administrators to coordinate and ensure the successful operation of the day to day administration services for the Scheme; Ensure all member correspondence and queries received into the Pension Scheme Executive (PSE) are processed accurately and efficiently; Supervise recurring and ad-hoc pension administration projects undertaken by the third party administrators; Act as the point of contact for, coordinate, investigate and respond to: member complaints Internal Dispute Resolution Procedural stage 1 and stage 2 Discretions exercised by the PSE (e.g. death lump sum discretions, dependant allowances etc.). Take part in retirement presentations for the Scheme members subject to redundancy exercises in conjunction with Bank HR colleagues; Support with the preparation, production and presentation of Trustee and Committee papers, including preparation of Trustee packs as the need arises.RequirementsTo be successful in this role you should meet the following requirements: Prior experience of pension scheme administration gained from in-house or third party roles, with in-depth knowledge of the pension administration industry standards and best practices; Deep knowledge of pension legislation and the regulatory framework governing UK occupational pension schemes covering DB and DC type benefit structures; Experience of supervising performance of third party administrators against service level agreements; Excellent attention to detail with ability to learn quickly; Able to deal optimally with all levels of management, staff and external contacts; Clear and concise oral and written communication skills with ability to work to tight deadlines; APMI pensions qualification or equivalent is desirable.The base location for this role is 8CS London.Youll achieve more when you join HSBC.At HSBC, we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet exciting needs as they progress through different life stages! Where possible we will consider the following flexible workingoptions: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in theearly stages of the application process.As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being a broad employer and encourages applications from all suitably qualifiedapplicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military andveteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which strive to promote and achieve a balanced work / life balanceand support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid crafting circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies!We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contactus to request accommodation.