Parking Customer Service Officer

Job Description

WORKING FROM HOMEMonday-Friday 9am-5pmCustomer Services Officer- Parking ServicesPAYE £12.90 p/hr An exciting opportunity has arisen within the parking services department of a West/Central London council.The successful candidate will be the first point of contact on the parking services help desk responding to enquiries related to Penalty charge notices and Parking Permits.The job will also involve:-processing payments for PCNs and permits-operate an income recovery process in accordance with the Road Traffic Act, 1991 and Traffic Management Act 2004-To assist in operation of the SMARTPARK and MOTORTAG schemes-Process postal and telephone payments for PCNs and parking permits within a secure environment. This includes taking payments by credit and debit card, collating payments, inputting relevant data to the computer system facilitating daily banking, issuing refunds as appropriate and following procedures.-Verify the validity of applications for residents and business permits prior to their issue, including dealing with customers in person, if required-Provide the first line telephone response for all enquiries elevant o the service, including those concerning PCNs,permits, suspensions, clamping and removal of vehicles.-Process documentation on abandoned vehicles in accordance with the Refuse Disposal (Amenity) Act, 1978 and other appropriate legislation.-Remotely monitor pay and display machines in the Borough, taking appropriate action upon receipt of warning messages from the cash collectors, maintenance engineers, members of the public, etc. To produce statistical information with regard to the machines.-Liaise with the contractor maintaining pay and display machines, including reporting malfunctioning machines, and liaising with the Street Lighting section of the Council to replace pedestals and fix power problems.-Liaise with the police regarding the theft from or attempted theft from pay and display machines, including reporting such incidents.-Provide basic office management support, including filing, retrieval of records receiving of goods, using a franking machine for outgoing post, actioning maintenance for all office equipment, as appropriate.-Process SMART VISITOR permit top-ups, and deal with MOTORTAG enquiries.-Process bounced cheques and chargebacks in respect of monies received, ensuring that accurate records of these are kept.-Undertake scanning of documents which are required urgently, or which are impractical to send to the scanning sub-contractor.-Keep informed of all relevant legislative change.-Maintain computer based data bases relevant to the work of the post. To make back ups as necessary.-Play a role in the operation of the Service’s Quality Management System, including participation in internal quality audits, where appropriate, and contribute to initiatives to provide best value.-Play a role in the operation of the Service’s Charter Mark or Customer Service Excellence accreditation.-To use computer terminals (which may be desktop, handheld, fixed or mobile) to input information to, and access data from, text based databases and mobile communications equipment such as mobile phones or two-way radios, and other technology as required to carry out the duties of the post.