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Operations Specialist

Tate
Job LocationLondon
EducationNot Mentioned
Salary£35,000 - £40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

French Operations SpecialistPermanentLocation: Remote (with London office attendance as needed and occasional travel to events and client meetings)Salary: £35,000 - £40,000K depending on experienceAre you a French-speaking operations specialist, committed to improving customer experiences and able to ensure operational efficiencyAre you technology-savvy with proficiency in applications like MS Visio, Excel and Salesforce CRMWe have an exciting temporary opportunity with one of the largest international membership organisations for Anti-Financial Crime professionals. Its an exciting time for them as they are in need of a Service Operations Specialist who s fluent in French.You will be responsible for carrying out day-to-day operational tasks whilst ensuring the smooth and efficient daily operations of a company and excellent service delivery to internal external clients or stakeholders.Primary responsibilities include:

  • Manage and resolve all customer, sales and partnerships cases (call or email) within defined KPIs (SLA, Quality and Customer Satisfaction)
  • Data entry, order processing, invoicing and member follow-ups, reports etc.
  • Process customer requests
  • Investigate and resolve customer complaints.
  • Support delivery of key events, (face-to-face or virtual) tasks as assigned.
  • Event set up in system with workflows.
  • Managing ongoing registrations and reporting.
  • Shipping and logistics, onsite registration, managing temps and web hosting.
  • Post events follow up
  • Support the companys B2B strategy
  • Participate in existing client relationship management of assigned accounts
  • Prepare and attend client meetings (virtual or in person)
  • Assist in fulfilling ad hoc client requests (e.g. data pulls)
  • Oversight of account, ensuring that cases are completed within SLA
  • Document meeting discussions
  • Optimizing operational processes and procedure
  • Assisting with the implementation of new processes and procedures.
  • Identifying ways to improve customer experiences.
  • Assist in maintaining policy and procedure documents, as required.
Qualifications and experience:
  • Fluent in French
  • Minimum Bachelors Degree.
  • Minimum of 2+ years of experience with financial services, compliance, fintech etc. companies.Customer service orientation with a demonstrated desire to exceed expectations - the ability to work in a fast-paced environment whilst completing multiple requestsand tasks within agreed timelines.
  • A "Do Whatever It Takes" attitude to get things done - to meet the team and individual objectives/goals.
  • Strong attention to detail and ability to work well in a team.
  • Good numeracy and problem-solving skills.
  • Demonstrated ability to prioritise and manage multiple tasks, in order to meet deadlines and handle peak workload periods
  • Interpersonal and relationship management skills
  • Analytical skills (i.e. ability to identify correlations, trends and inconsistencies in data)
Apply today if this sounds and feels like the right opportunity for the next stage of your professional chapter.Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.Tate is acting as an Employment Business in relation to this vacancy.Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibilityare our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

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