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Operations Manager

Utility People
Job LocationLondon
EducationNot Mentioned
Salary£75,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Ref: 14577Role:Operations ManagerLocation:London (hybrid 3 days in the office and 2 from home) Salary:up to £75k DOE + discretionary bonus Summary:Are you an experienced Operations Manager looking for a new challenge or Team Manager/ Leader looking for the next step in your energy career We have an exciting opportunity for a talented Operations Manager working for growing renewable energy supplier.In this role, you will play a crucial part in managing day-to-day operational activities, providing guidance on cross-functional and complex matters, and identifying opportunities for operationalimprovement. You will be responsible for the complex escalationaround metering related issues (COTs, Termination fees and non-commodity invoices etc). Tobe successful in this role youwillneed, a minimum 2 years team management/ leadership experience within a B2B energy supply, dealing with I&C clients, knowledge ofcommodity and non-commodity pricing inputs, and have excellent data analytic skills. If this role sounds like a good fit for you, apply today!Key responsibilities:

  • Provide support to different departments, ensuring operational and business processes are aligned.
  • Oversee the management of deemed contracts, engaging customers from contract setup.
  • Identify, monitor, and mitigate risk within the operational processes.
  • Minimise the value of invoicing on deemed and default rates.
  • Ensure robust and consistent data capture processes are in place.
  • Assist in the development and implementation of change initiatives.
  • Cultivate an engaged and committed team supporting operational and commercial objectives.
  • Recruit, train, and develop team members within the function.
  • Promote a culture of continuous improvement, encouraging employees to seek better ways of doing things.
Skills and experience required:
  • Minimum 2 years experience within a B2B energy supplier, preferably in electricity.
  • Experience in dealing with complex escalation around metering related issues (COTs, termination fees and non-commodity invoices etc)
  • Knowledge of bespoke, flex contracts, and commodity and non-commodity pricing inputs.
  • Proactive approach to identifying opportunities and driving growth.
  • Proven track record of analysing data and leveraging technology for informed decision-making.
  • High level of interpersonal skills, confidence, credibility, persuasiveness, and a collaborative team-player attitude.
  • Ability to articulate ideas and engage with a matrix audience.
  • Comfortable with taking ownership and proposing adjustments and improvements.
  • Ability to thrive in a multi-faceted and fast-paced environment.
  • Demonstrable experience in similar roles with tangible delivery.

Keyskills :
Team Managementoperations managementCustomer focusedCOTs

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