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Operation Executive - Music Partnerships

Handle Recruitment
Job LocationLondon
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Handle are thrilled to be working with a music service business who offer comprehensive services to Musicians, Labels, and YouTubers with a suite of distribution and monetisation services. Theyre looking for a passionate Music Partner Operations Specialistto join their collaborative team, who will work closely with the Partnerships Manager to support clients with their inquiries and assistance with releases/uploads. The ideal candidate will have excellent communication skills, be excited about the music industry,and have a strong sense of responsibility.Key responsibilities include:

  • Provide information and guidance to clients on using and maximising our products or services.
  • Stay up-to-date on music industry trends, policies, and new products to keep clients informed.
  • Respond to client inquiries and concerns via different communication channels.
  • Troubleshoot and resolve client issues.
  • Assist with daily tasks like ISRC embeddings.
  • Suggest new features or improvements to our music products or services based on client feedback.
  • Track and document client interactions and inquiries in a CRM.
  • Escalate complex or unresolved issues to the appropriate department or supervisor.
  • Advise clients on product selection and availability and follow up to ensure their satisfaction.
  • Collaborate with other teams within the company to provide comprehensive assistance to clients.
The ideal candidate should have:
  • Some experience in client support/relationships is desirable.
  • Experience with YouTube is desirable but not required (CMS, Content ID, Monetization, etc.).
  • A passion for music and YouTube.
  • A strong attention to detail.
  • Enjoys building relationships and with focus on data administration.
  • Strong organisational skills.
If youre excited about the music industry and have experience in client support/relationship, we encourage you to apply for this opportunity to join their globally respected Music division.Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

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