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Onsite Desktop Support Engineer

Capita
Job LocationLondon
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Become an Onsite Desktop Support Engineer with Capita Technology Solutions in Central London:An excellent opportunity for a Desktop Support Engineer to join our team to provide on-site 2nd and 3rd line operating system and software support for all CMW managed devices including desktops, laptops, thin clients tablets and other mobile devices.You will also provide the hands and eyes for investigating incidents that require site attendance; these include network or printer or mobile device or telephony and local servers.In addition to on-site support you will provide remote assistance to clients working away from site. You will also coordinate with other resolving teams to bring about resolutions within SLAs. The role will be dedicated to one of our clients and it will involve support to key VIP Stakeholders who reside within our HQ at Gresham Street, LondonWhat you will do:

  • Investigate and resolve complex incidents / problems, working with the customer, other teams and vendors where necessary in line with priority/business impact, ensuring SLAs are met.
  • Ensure accurate and detailed event recording in incident handling system.
  • Liaise with third party software/hardware suppliers or maintenance suppliers where necessary.
  • Provide technical input to internal project and service teams.
  • Assist with maintaining accurate and up to date asset management details in the shared CMDB as a result of any changes.
  • Remotely support end users located at our other sites.
  • Assist our clients 3rd Line Apps Support team with general core applications issues.
    • About you:
  • Proven 2nd and 3rd line desktop support experience.
  • Windows 7, 8.1 and 10 experienced in using Microsoft Office Apps and supporting Office 365.
  • Active Directory administration (Users and Computers).
  • A good understanding of Network support including wireless technologies.
  • Hardware support for desktops, laptops, tablets, smart phones and printers.
  • Working knowledge of the Service Management and other system/desktop management toolsets (endpoint management solutions, LANDesk/Ivanti, SCCM etc.)
  • Consistent provider of excellent customer service.
  • Ability to communicate clearly and effectively at all levels.
  • Ability to liaise effectively with other support teams and 3rd parties to bring about solutions to problems collaboratively.
  • Proactive individual who can identify areas where service improvements can be made and suggest ways in which systems can be improved.
  • Ability to explain technical problems in a simple way.
  • A team player who enjoys sharing knowledge with colleagues.
  • Ability to produce high quality written documentation.
  • Ability to prioritise tasks.
  • Effective problem resolution skills.
  • Ability to achieve targets as agreed by your manager.
  • Willingness to provide out of hours support for office moves.
  • Physical lifting and movement of IT equipment.
    • Desired Experience/Skills /Certification
  • MSCA Windows 10.
  • ITIL Foundation Certified
    • About Capita Technology SolutionsCapita Technology Solutions are a division of Capita plc, delivering a portfolio of IT infrastructure and network solutions covering everything from strategic and technical consulting, through to full outsourced solutions. Were currently one of the top five providers in the industry, and a market leader within the UK public sector with the number one market share in local government, education and health. We need your technical know-how to support us in offering our exceptional, scalable range of capabilities.Whats in it for you
  • A competitive basic salary plus 10% car allowance
  • 25 days holiday (rising to 27 after 5 years)
  • Pension, medical and life assurance, holiday buy and plenty more
    • Dont underestimate the fact that youll also be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endlessWhat we hope you will do nextHelp us find out more about you by completing our short application process - click apply now

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